Try this.
Removing shelves (general refrigerator models)
1. Fully open the refrigerator door. (If the door isn't fully open, the shelf may catch and prevent removal.)
2. Slightly lift the back of the shelf and pull it forward.
3. If the shelf catches on the door, lower it while pulling it forward.
Installing shelves (general refrigerator models)
1. Fully open the refrigerator door. (If the door isn't fully open, the shelf may catch and prevent installation.)
2. For models with hooks on the front left and right sides of the shelf, align the hooks with the shelf supports and push the shelf in until it stops.
For models without hooks, place the shelf on the supports and push it in until it stops.
3. After installation, check that the shelf is level.
Removing freezer shelves
1. Fully open the freezer door. (If the door isn't fully open, the shelf may catch and prevent removal.)
2. Slightly lift the front of the shelf and pull it forward.
The upper and lower shelves are connected, so remove the upper shelf first.
Installing freezer shelves
1. Fully open the freezer door. (If the door isn't fully open, the shelf may catch and prevent installation.)
2. Locate the hooks on the left and right sides of the shelf, align them with the shelf supports, and push the shelf in until it stops.
If you removed both the upper and lower shelves, install the lower shelf first, then the upper shelf.
3. When installing the upper shelf, align it with the grooves on the plastic part of the lower shelf and slide it into place.
Removing freezer drawers
Remove all drawers except the top and bottom drawers.
To remove a drawer, fully open the freezer door, pull the drawer out completely, then slightly lift the front of the drawer and pull it out.
