Try this.
Is the refrigerator temperature set too low (Strong/0\~1℃)?
To prevent food from freezing, set the refrigerator temperature higher (Medium or Weak/3\~6℃).
Is the food stored on the top shelf of the refrigerator?
Store food on lower shelves or in the crisper drawers, away from the cold air vent.
The back of the top shelf is near the cold air vent, where the temperature can be close to 0℃. Food stored near this vent may freeze. Store fruits, vegetables, and other items prone to freezing on lower shelves or in the crisper drawers. Ideally, the refrigerator should be about 60% full.
If food is blocking the cold air vent, rearrange the items to ensure proper airflow.
Is the refrigerator overpacked?
Rearrange food items to ensure they are not blocking the temperature sensor.
If food is blocking the temperature sensor, the refrigerator may overcool and freeze food. This can also increase energy consumption. Make sure food items are not blocking the temperature sensor, which is usually located inside the top compartment of the refrigerator.
If the issue persists, it may indicate a product malfunction. Contact LG Customer Service at for assistance and diagnosis.
Built-in refrigerators
Comparison by model type (Top Freezer, French Door, Side-by-Side)
4-Door Refrigerators
This guide was created for all models, so the images or content may be different from your product.
