[LG WashTower] Error Code Resolution Guide

Did the washer stop during operation and display the error code LE or CE?

The LE error indicates an issue with drum rotation.
This can happen when the motor is unable to operate, which may be caused by overloading the washer,
running it continuously without breaks, or foreign objects (such as coins) being trapped inside.

The CE error occurs when the motor control component is damaged.
This error cannot be resolved through basic troubleshooting; please request service.

Try this

To resolve the LE error, follow the steps below.
If the error is caused by a temporary glitch, you may be able to clear it by doing the following.

Unplug the power cord, wait 5 minutes and then restart the unit.

If the load is too large, the motor may not operate, resulting in no drum rotation.

➔ Remove some items from the washer. For bulky items such as blankets, use the Blanket/Duvet cycle.

Check for items trapped inside the drum.

➔ Remove any foreign objects, such as coins, from the drum.
Power off the washer, take out the laundry and remove objects using a pair of tweezers or pliers.

※ If the error persists or if the drum fails to rotate while making noise, please unplug the machine and request service.

IE stands for inlet error.
Make sure the taps are fully open. Check if there is a water outage.
Ensure that the water supply hose is properly connected.
If the hose is kinked or bent, it may block the water flow, resulting in slow filling or leaks.
Check the filter inside the water supply hose for clogs — any blockage can cause weak or no water flow.
If hot water is not coming through, confirm that your boiler is working properly and that hot water is available in your home.
If inspecting the inlet hoses is difficult due to how the appliance is installed, please request service.
Avoid forcefully moving the appliance, as this may result in safety hazards.

Try this

Check if water is running from the taps

➔ Open the taps connected to the washer’s inlet hoses by turning them counter clockwise.
It is important to first check that the taps are fully open.

Check if the inlet hoses for hot and cold water are swapped

The hot water hose must be connected to the hot water tap and the cold water hose to the cold water tap.
The tap color markings may not always match your expectations, so please ensure to check this.
Also make sure the hoses are screwed on tightly.

Make sure the inlet hoses are not pressed or kinked

➔ Straighten any bends in the hoses to ensure a smooth flow of water.
The unit may shift slightly due to vibrations during operation, which can cause the hoses to become bent or kinked.
Inspect the hoses and straighten any bends to allow water to flow smoothly.
If bending is severe, turn off the taps, disconnect the hoses and then straighten them.

Thaw frozen taps and inlet hoses

➔ If the taps and inlet hoses are frozen due to cold weather, thaw them before continuing to use the washer.
Water cannot be supplied to the drum if the inlet hoses or taps are frozen.
To check if the taps are frozen, disconnect the inlet hoses from the washer, and then open the taps.
If no water comes out, wrap the taps with a cloth soaked in hot water and leave it for about 5 minutes to thaw.
To thaw inlet hoses, leave them in warm water (below 60ºC).
Once thawed, reconnect the inlet hoses and resume using your washer.

How to clean the inlet filter

First, close the taps. Disassemble the end of the hose by following the below illustrated steps.
Remove the filter using your fingers or a pair of tweezers. Use a toothbrush to clean off rust, sand and other debris.

Make sure the drain hose is securely fixed on the rear.

➔ If the drain hose holder is removed, the drain hose will be positioned lower than the water level in the drum.
This will cause water to drain when the drum is being filled, resulting in an IE error.

If the drain hose is too short for your installation setup, please purchase an ‘extension drain hose’, instead of removing the drain hose holder.

Make sure the end of the drain hose is not submerged in water.

If the drain hose is submerged, continuous drainage may occur due to siphoning, similar to how a toilet flushes.
This means that water will keep draining if the drain hose remains in water.

Is the error code OE (Water Outlet Error) shown on the display? Is water draining very slowly or not at all?

Causes

• The drain pump filter is clogged.
• The drain hose is pressed or kinked.
• The drain hose is frozen.

Try this

Check if the drain filter is clogged

➔ Open the access cover on the lower side of the washer. Disassemble the drain filter and clean it.

Cleaning the drain filter

1. 1. Prepare a pan or a container for collecting water.
   Open the access cover on the lower front of the washer.
2. 2. Take out the residual water draining hose and drain water into the prepared container.
   Use caution as the water may be hot.
3. 3. Turn the cap of the pump to remove the drain filter. Use a toothbrush to clean the filter.
4. 4. Reassemble all components correctly after cleaning and close the access cover.

Inspect the drain hose and ensure a smooth flow of water.

➔ Unfold any bends in the drain hose.

If the appliance is installed too close to a wall, the drain hose may become kinked or tangled.
Ensure a clearance of at least 10cm at the rear and 2cm on both left and right sides. The hose should hang down onto a hard, even floor.

Identifying the cause of clogging

Follow these steps to determine whether the clog is caused by the washer or an external factor, such as the drain hole.

1. 1. Remove the drain hose from the drain. Power on the washer and perform a Spin cycle.
2. 2. If water flows out of the drain hose, the drain hole may be clogged. Please clean the drain.
3. 3. If water does not drain from the hose, inspect the drain filter and the drain pump. Clean the drain filter.
   If the issue persists after cleaning the drain filter, please request service.

Check if the unit is frozen due to cold weather

➔ Thaw the drain hose before continuing to use the washer.

If the drain hose is frozen, water cannot be drained.
To thaw the system, pour hot water (50 to 60ºC) into the drum, close the door and wait 1 to 2 hours for the drain pump to thaw.
Open the access cover on the lower front of the unit. Drain water by using the residual water hose.
If issues persist after thawing, a thorough inspection by a technician is required. Please request service.

Causes

• Laundry is not evenly distributed inside the tub. This may be caused by incorrect use of a laundry net.
• Items not suitable for machine washing are in the washer.
• The unit is not level.

The [UE] error occurs when the drum remain unbalanced, even after drum actions that redistribute the load.
Imbalance can occur if the load is too small or too large.

Try this

Check if items that should not be machine washed are in the washer

➔ For items such as pillows and cushions, remove the stuffing and only wash the cover.
Items unsuitable for machine washing may cause uneven weight distribution inside the drum and extend the duration of the spin cycle.
Additionally, machine washing items such as bathroom mats, carpets, electric blankets, curtains, and rubber mats may cause damage to the items.
Items such as waterproof clothes and dolls may also damage the washer, so please do not wash them in the machine.

➔ Wash blankets using the [Duvet] cycle and padded jackets using the [Sportswear] cycle.
Blankets often cause the weight to be concentrated on one side, resulting in less effective spin drying.
To wash blankets, select the [Duvet] cycle and choose [medium] for spin speed.
For padded and down jackets, select the [Sportswear] cycle and choose [medium] for spin speed.

Is the load too large or too small?

➔ The washer performs best when the load is about 2/3 of the drum capacity, so please adjust the load accordingly.
The washer maintains balance and operates optimally when the drum is 2/3 full.

Is the laundry not distributed evenly inside the drum?

➔ Pause the washer. Take out the laundry and distribute it evenly inside the drum.
Ensure the laundry inside the drum is evenly spread out. Then, select an appropriate spin cycle for the load.

➔ Choose the right laundry net for the size and volume of the laundry.
It is advised to fill the net only up to 2/3 of its capacity.

Avoid washing a single laundry net by itself. Wash two or three nets at a time along with some clothes.
The incorrect use of the laundry net may result in damage to the laundry or washer and cause excessive vibrations and noise.

Is the washer not level and making thumping or thudding noises?

➔ If you notice the washer shaking while spin-drying, level the washer.
The washer vibrates when spin-drying due to the rotation of the drum.
A UE error may occur during this time if the washer is not level.
Rock the washer from the front, back and side to check for unevenness.
Using a wrench, adjust the height of the leg located in the direction the unit tilts.
Ensure the legs are in firm contact with the floor.

If issues persist, a thorough inspection by a technician is required. Please request service.

Does the unit stop and display the error code dE (Door Error)?

The WashTower’s washer and dryer drums are tightly sealed to prevent water and steam from leaking out.
If laundry gets trapped in the door or if the door does not close properly, leaks may occur.
To ensure proper door closure, the dE error (dE1,dE2,dE4) is shown on the display and the unit pauses operation.

Causes

• The door is not properly closed.
• Laundry or foreign objects are trapped between the door and gasket.
• The rubber gasket is damaged or torn.
• The door or door locking mechanism is damaged.

Try this

Make sure the laundry is fully inside the drum.

➔ Make sure that all laundry is fully inside the drum.
For large items like blankets, you may need to push them in further to allow the door to close properly.
Also, check that small items are not caught between the door and the gasket.
After checking these points, securely close the door.

Make sure to close the door properly

➔ When closing the washing machine door, press the center of the door handle from the front.
If the dE error (dE1,dE2,dE4) occurs, pull the door open using the handle and then close it again firmly.
Once the door is properly closed, the error code will clear and the washer will resume operation.

Cases where requesting service is recommended

➔ If the door latch is damaged or bent, or if the rubber gasket is torn or has fallen out, please request service.
The door will not close properly if the door latch is bent.
The door gasket is a key component in sealing the drum, so please do not attempt to fix it yourself.
Instead, please request service for a thorough and accurate inspection and diagnosis.

The tE error may occur when the temperature sensor malfunctions.

Causes

• The ‘tE’ error indicates a fault in the sensor that measures the water temperature inside the drum.
• Possible problems include contact issues or a malfunction of the sensor itself.
• The error may also occur if you pour very hot water into the drum.

Try this

If the error occurs after pouring hot water into the drum, unplug the power cord, allow water to cool and then reconnect the cord.

If issues persist, please request service.

Does the unit stop and display the error code vS(u5, uS)?

• The vS(u5, uS) error indicates a potential issue with the vibration sensor.
• This may be due to a contact issue or a sensor malfunction.

Try this

If the error is caused by a temporary glitch, try the following steps:

1. 1. The unit is currently paused. To resume, press the start/stop button.
2. 2. If the error occurs again after pressing the start/pause button, turn off the unit, and then restart it.
   If these steps do not resolve the issue, the vibration sensor may require inspection. Please contact LG Support for assistance.

<vS error on the display>

The vS error may appear as u5 or uS on the display, as shown in the image.

The PE error occurs when the water level sensor cannot measure the water level.

Try this

The PE error may occur due to moisture in the air, particularly if the unit is installed in a humid room, such as a bathroom.
To resolve the error: unplug the power cord, wait 5 minutes, reconnect and start the unit.
If the PE error continues to appear, please request service.

The FE error may occur when too much water is supplied to the tub.
Overfilling can occur when the water level sensor malfunctions due to excessive suds. This is often caused by using too much detergent or the wrong type of detergent.
The error may also occur if the hose connected to the water level sensor is clogged, leading to incorrect water level detection.
Additionally, the error may be triggered by a clogged drain filter preventing proper drainage, causing water level in the tub to remain high.

Try this

Use high-efficiency detergent in the recommended amounts.

Front-load washing machines use less water than traditional washers, so it is important to use only the recommended amount of detergent for high-efficiency operation.
Liquid detergent or eco-friendly detergent cause more suds than powder detergent designed for front-loader use.
To avoid over-sudsing, always use HE detergent designed for front-load machines.

Clean the drain filter.

How to drain residual water and clean the drain pump

1. 1. Prepare a pan for collecting water. It is also useful to have a dry cloth on hand.
2. 2. Locate the access cover on the lower front of the machine. You will see a large cap and a hose when you open the cover.
3. 3. Pull out the residual water drain hose. Open the cap and drain water into the pan.
   Caution

   Securely hold the hose to prevent it from slipping out while the cap is open.

4. 4. After finishing draining, close the drain hose cap and return the hose to its original position.
5. 5. Open the large cap by turning it counter clockwise. Remove the drain filter and disassemble it.
   Clean the filter under running water. Reassemble the filter and close the cap.

If cold weather caused the unit to freeze

➔ Thaw any ice inside the unit.
Prolonged cold weather can cause the inlet or drain hoses to freeze.
After thawing the drum, drain hose, inlet hose and taps, check if the unit operates normally.

※ If issues persist after thawing, it may indicate a malfunction. Please request service for an accurate diagnosis.

Prolonged cold weather can cause the inlet or drain hoses to freeze.
Thaw any ice buildup inside the unit.

Try this

Thaw the washing machine tub and drain hose in warm water.

➔ Once the ice inside the drum and drain hose has melted, test run the washer to confirm normal operation.

How to thaw the tub and drain hose

1. ① Open the washer door and remove all laundry.
2. ② Pour warm water (50-60ºC) into the drum, close the door and wait 1 to 2 hours to allow the drain pump to thaw.
   
3. ③ Open the access cover on the lower front of the washer. Remove the cap from the drain tube, drain any remaining water and securely close the cap.
   If no water comes out, ice may not have fully melted. Wait a little longer and then try again.
4. ④ Turn on the washer and perform a [Rinse x1] cycle to check that the unit operates without issues.
5. ⑤ If the error code [IE] (Water Inlet Error) appears on the display and the drum does not fill, follow the below steps to thaw the inlet hose.

Thaw inlet hoses and taps using warm water.

➔ After thawing the inlet hoses and taps, test run the washer to confirm normal operation.

Steps for thawing

1. ① Separate the inlet hoses from the washer. Open the taps to check if water flows.
2. ② If there is no water from the taps, wrap the taps with a cloth soaked in hot water and leave it for 5 minutes.
3. ③Thaw the inlet hoses in warm water (below 60ºC).
   Once thawed, reconnect them to the washer.
4. ④ To check for normal operation, power on the washer and perform a Rinse (once) + Spin cycle.

How to prevent the washer from freezing

If you do not plan to use the washer during the winter months, it is essential to remove all remaining water from the unit to prevent freezing.

1. ① Open the access cover on the lower side of the washer. Remove the cap from the drain tube and drain all residual water.
   Screw the cap back on and close the access cover.
   
2. ② Hold the drain hose downwards to remove water remaining inside the hose.
   Make sure the drain hose is not bent, as water can get trapped within the bend, increasing the risk of freezing.
3. ③ Remove residual water from the inlet hoses as well. Remember to close the taps before disconnecting the inlet hoses from the washer.

Child Lock feature

➔ CL is not an error code, but an indicator that the Child Lock feature is active.

When this feature is enabled, the control panel is locked, except for the power button.
The purpose of Child Lock is to prevent unintentional operation of the control panel during a cycle, helping to avoid accidents.
The feature does not automatically turn off at the end of a cycle.
You must manually deactivate Child Lock to change the cycle or adjust settings.

Try this

Child Lock can be indicated by an illuminated lock icon or the letters CL on the display.
The button(s) used to activate or deactivate CL may vary by model. Please consult your product user manual for information specific to your model.
If the button for your model does not operate, it may indicate a malfunction. Please reach out to LG Support.

To activate or deactivate CL, press and hold the button marked [*Control Lock] for at least three seconds.

Tub Clean Reminder [tCL]

tcL is not an error code, but a reminder to run the Tub Clean (Tub Sterilization) cycle.
Tub Clean removes microorganisms and residue from inside the drum, keeping it sanitary for use.
To maintain cleanliness, run the Tub Clean cycle regularly.
Note: The dryer does not have a Tub Clean reminder feature. Please run the cycle once a month.

After completing a Tub Clean cycle, the [tCL] reminder will not appear again for a set period of time.
Depending on the product model, the reminder may continue to appear until the cycle is performed.
If the reminder keeps appearing even after running the Tub Clean cycle, inspection by an LG technician is necessary.

Try this

How to run Tub Clean (Tub Sterilization)

Before running the cleaning cycle, make sure the drum is empty.

1. 1. Add oxygen-based washing machine cleaner to the tub, following the manufacturer’s recommended dosage and instructions.
   Avoid using chlorine-based or acidic cleaners, as they may cause discoloration or corrosion inside the machine.
2. 2. Locate the button [Tub Clean] or [Tub Sterilization] on the control panel, and then press the start/pause button to begin.
   Note: The button location and name may vary by model. This guide serves as a general reference.
   Please consult the product user manual for detailed information.
   

※ During the Tub Clean cycle, hot water is supplied and maintained at 60°C.
If hot water is not available, the washer will heat up cold water internally.
For models with a steam feature, steam will be injected into the tub during the cycle.

LED type WashTower model

Touch and hold the [Tub Clean] button on the control panel for 3 seconds, and then press the start/pause button.

LCD type WashTower model (newer model)

Select the [Tub Clean] cycle from the LCD panel, and then press the start/pause button.

How to use the door holder

Gently close the washer door until the door holder makes contact with the front of the washer.
The magnet inside the door holder will attach to the washer’s front side, keeping the door slightly ajar to allow air circulation.

This error code is relevant to models with ezDispense (automatic dispenser).

Causes

• Detergent or fabric softener in the dispenser hardened.
• Detergent or fabric softener that is too thick in consistency is being used. (Highly viscous formula)
• The components involved in injecting detergent or fabric softener may be malfunctioning.

Try this

If detergent or fabric softener are left unused inside the dispenser for a long time, it may harden.
Disassemble and clean the detergent drawer, making sure to remove hardened residue.
Avoid using highly viscous (very thick) detergent or fabric softener. If using a thick formula, dilute it with water before use.
To prevent such issues, it is recommended to clean the detergent dispenser regularly.
※ If issues persist after following these steps, there may be a component malfunction.

This error is relevant to models equipped with ezDispense (automatic detergent dispenser).
The error indicates a communication error involving the dispenser.

This error requires inspection by a technician as it involves a communication error between the dispenser and its control component.
If unplugging the power cord and reconnecting it does not resolve the error, please request service.

This error is relevant to models equipped with ezDispense (automatic dispenser).
The error code OPn is displayed when the automatic dispenser is not fully closed.

Close the dispenser properly by pushing it in fully.
Make sure to check for any obstructions in the dispenser compartment.
If the error persists despite the dispenser being fully closed, please request service.

This error code indicates an issue with the temperature sensor inside the dryer.
Unplug the power cord, wait for a minute and reconnect it. If problems persist, please request service.

Does the dryer stop during operation and show the error code [drn / OE]?

Causes

• The drain hose is pressed or installed too high.
• The drain hose froze due to prolonged cold weather.

Try this

Ensure a smooth flow of water in the drain hose

Check if the drain hose of the dryer (upper unit) is clogged, twisted or kinked.
Straighten and unclog the drain hose to allow proper water drainage.
If the drain hose is difficult to access due to its location at the rear of the unit, please request service for assistance.

How to thaw a frozen dryer

- Thawing by pouring in hot water

1. ① Power off the unit and remove all laundry from the drum.
2. ② Remove the lint filter. Pour less than 1 liter of hot water (below 60 °C) into the empty compartment.
   
3. ③ Reinsert the lint filter. Wait about half an hour for the ice to melt.
   
4. ④ After waiting, power on the washer and press the [Start/Pause] button.

※ If the error codes [OE] or [Empty water container] [drn] do not appear on the display, your dryer was successfully thawed.

※ If the error code persists, it may indicate a problem with the drain pump.
A drainage issue caused by a malfunctioning drain pump is difficult to resolve through basic troubleshooting.
Please request service so a technician can assist you.

LE 1 error

The dryer’s drum is not rotating due to an issue with the drum motor

➔ If the load is too heavy, remove some items and try running the dryer again.
If the error persists, please request service.

LE2 / AE error

There is a problem with the compressor, a component which generates heat for drying.

➔ Unplug the power cord, wait for one minute, reconnect and operate the dryer again. If the issue persists, please request service.

LE3 error

There is a problem with the motor that circulates air in the dryer.

➔ Unplug the power cord, wait for one minute, reconnect and operate the dryer again.
If the issue persists, please request service.
This error code cannot be resolved through simple troubleshooting.

Try this

Check the lint filter

➔ Ensure the lint filter is correctly assembled and securely in place.
The lint filter consists of two parts: the exterior filter and interior filter. Both must be correctly assembled and put in place.

If the error persists after checking the filter

➔ Check if the magnet on the interior filter is in its proper place.
The magnet may have fallen out while cleaning the filter.
If the magnet is missing, the filter cannot be detected.
Please ensure the magnet is correctly inserted.
If the magnet is lost, or the magnet holder damaged, please purchase a new lint filter.

If the IF error persists despite there being no issue with the lint filter, inspection will be required. Please request service.

This error code indicates an issue with the steam generating component inside the dryer.
Please unplug the power cord and request service.

This error code occurs when water is not being supplied to the steam generator during dryer operation.

Try this

Check if the inlet hose is frozen

➔ Thaw the taps and inlet hoses.
To thaw frozen taps, wrap them with a warm cloth.
To thaw frozen hoses, submerge them in warm water and allow them to thaw.

※ If the error persists, please request service.