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[LG Top Load Washer] Why won’t the washer start after the initial installation?

Troubleshooting

[LG Washer] How do I run the initial installation check and test cycle?

The Installation Check runs a test cycle to verify that the washer is installed correctly.
This process takes approximately 3 minutes and checks the water inlet and drain hose connections.

On some models, you must run this mode after the initial installation before the first use.
If the washer won’t run the first time you use it, run this mode first.


Prepare the washer for the test

Make sure the tub is empty and the water faucets are open, then press [Power]. Do not load any laundry during this test.

Start the test cycle

Press and hold the [Spin] and [Soil] buttons simultaneously until a 1N s code appears on the display.
Press [Start/Pause] button to begin the test. The test runs for appproximately 3 minutes and automatically checks the status of the water inlet hoses and the drain hose.

Pressing and holding the [Spin] and [Soil] buttons simultaneously until 1N s appears on the display.
  • Models with Standard Control Panels – test cycle

    Display showing 1N s
  • Models with LCD display – test cycle

    LCD screen showing “Press [▶⏸] to start test.”
  • 1N sO: Previous test result was good.

    Display showing 1N sO
  • Models with LCD display - Previous test result was good.

    LCD screen showing “Previous test result was good.”
  • 1N sE: Previous test ended with an error. (The code may vary by model.)

    Display showing 1N sE.
  • Models with LCD display - Previous test ended with an error

    LCD screen showing “Previous test ended with an error.”

Once the test cycle is complete, the result is displayed. The washer will shut off automatically after a short delay. Turn the washer back on and try using it.
If the washer does not operate even after completing the installation check, please contact LG Electronics Support for service.

Caution

Before running the test, make sure the tub is completely empty. Do not load any laundry.
Additionally, verify that the water faucets connected to the washer are fully open to prevent a water supply error.

Frequently Asked Questions (FAQ)

Q. What should I do if the error code “IE” appears during the test?
A. The IE code indicates a water supply issue. Fully open the water faucets. Straighten any kinks in the inlet hoses and ensure they are not pinched against the wall or under the washer.
Q. What should I do if the error code “OE” appears during the test?
A. The OE code indicates a drain issue. Straighten out any kinks in the drain hose, and make sure the hose is not pinched against the wall or under the washer.
Remove and flush out the drain hose to clear any clogs. Adjust or repair the drain. The maximum drain height is 96 inches (244 cm).
Q. What is the difference between “1N sO” and “1N sE” on the display?
A. These codes indicate the result of the previous test. “1N sO” means the previous test result was good, while “1N sE” means the previous test ended with an error.

This guide was created for all models, so the images or content may be different from your product.

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