When audio problems occur, such as static sounds, perform a Sound Test to check whether your TV is the source of the problem.
If no issues were found in the Sound Test, check the audio output of external devices connected to your TV.
How to run the Sound Test
[2024 webOS24 OLED TV] Press the Settings button on your remote control 
- Setting 
- Support - Sound Self-diagnosis
[2023 webOS23 OLED TV] Press the Settings button on your remote control 
- Setting 
- General - OLED Care - Device Self Care - Sound Self-diagnosis
[2023 webOS23 Other TV] Press the Settings button on your remote control 
- Setting 
- Support - Sound Self-diagnosis
[2022 webOS22 OLED TV] Press the Settings button on your remote controlg 
- Setting 
- General - OLED Care - Device Self Care - Sound Self-diagnosis
[2022 webOS22 Other TV] Press the Settings button on your remote control 
- Setting 
- Support - Sound Self-diagnosis
[2022 webOS22 OLED TV] Press the Settings button on your remote controlg
- Setting
- General - OLED Care - Device Self Care - Sound Self-diagnosis
[2022 webOS22 Other TV] Press the Settings button on your remote control
- Setting
- Support - Sound Self-diagnosis
[2021 webOS6.0 OLED TV] Press the Settings button on your remote control 
- Setting 
- Support - OLED Care - Device Self Care - Sound Self-diagnosis
[2020 webOS5.0 TV] Press the Settings button on your remote control 
- Setting 
- Support - Additional Settings - Sound Test
[TVs from before 2019 webOS TV] Press the Settings button on your remote control 
- Setting 
- Sound - Sound Test
2024 webOS24 Sound Self Diagnosis
Press the Settings button on your remote control
- Setting
- Support - Sound Self Diagnosis
Follow the on-screen prompts and use your remote control to proceed to the next step.
This guide was created for all models, so the images or content may be different from your product.
