Your LG laptop TouchPad will only function if HotKeyManager is enabled in startup programs and a compatible TouchPad driver is installed.
The TouchPad can be enabled and disabled using a keyboard shortcut.
An option to automatically disable the TouchPad when a mouse is connected is available in settings.
If the TouchPad still does not function even after confirming the driver and settings, your device may require inspection. For further assistance, please contact LG Customer Support.
Why might the TouchPad not be working?
- HotKeyManager is disabled in startup programs.
- The TouchPad driver is not installed or has an error.
- The TouchPad was turned off via a keyboard shortcut.
- A mouse is currently connected, and an auto touchpad-off option is enabled.
- Your device is malfunctioning and requires inspection.
Troubleshooting: Check the driver and related settings
Turn on the TouchPad using keyboard shortcut
- For 2025 gram models: Hold the [Fn] key and press [F4] to switch to [Touchpad On].
- For laptops from 2024 or earlier: Hold the [Fn] key and press [F5] to switch to [Touchpad On].
- For some models: Hold the [Fn] key, locate and press the key with the [
] icon and switch to [Touchpad On].
Check the [HotKeyManager] setting in startup programs
If HotKeyManager is set to Disabled in the Task Manager’s Startup tab, the keyboard shortcut will not work.
Right-click the Start button [ ] on the taskbar and select Task Manager.
In Task Manager, go to Startup Apps, and enable HotKeyManager.
※ If Task Manager opens in simplified mode, click ‘More details’.
Install the correct TouchPad driver
You can install device drivers suitable for your operating system using an LG Update program.
If you do not have an LG Update program installed, downloaded it from Microsoft Store or use the provided download link.
Search for and download [
LG Update Installer
] from Microsoft Store.
Check which LG Update program is installed on your laptop and follow the relevant steps.
-
1. Search for [LG Update & Renew] using the taskbar search box and run the app.
-
2. Select the [Update] tab.
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3. Click [Select All], then [Installation] to proceed.
※ Selecting all items will install all drivers and programs appropriate for your device at once.
-
1. In the taskbar search box, enter [LG Update] and run the app.
NoteFor products purchased with Windows (OS), the search term is "LG Update & Recovery".
For products purchased without Windows (Non-OS), the search term is "LG Update". -
2. In the [Update list], check the items requiring an update and click the list.
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3. In the [Update List], click [Select all], then the [Installation] button to proceed with installation.
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1. Enter [LG Update Center] in the taskbar search box and run the app.
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2. Click [All List].
※ LG Update Center can be installed only on products that were purchased with an operating system (i.e. Windows included).
-
3. Click the [Update needed] menu.
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4. In the [Update needed] menu, select the items (e.g. device drivers, LG Apps) to update, then click the [Installation] button.
※ To install all items shown at once, choose [Select All].
LG DnA Center Plus is only available on products that were purchased without an operating system (i.e. Windows NOT included).
- 1. In the taskbar search box, input [LG DnA Center Plus] and run the app.
- 2. Check for items requiring an update and click [Installation] to proceed.
- 3. In [Install and Download], you can monitor the installation progress.
- 4. When you see [Installation Complete.], click [OK].
Check TouchPad Settings on Windows
-
1. Enter [
Touchpad Settings] in the taskbar search box and open the settings.
-
2. If the TouchPad is set to OFF, toggle it ON.
※ Touchpad Auto is an option that automatically disables the touchpad when a mouse is connected.
Depending on whether the box next to “Leave touchpad on when a mouse is connected” is checked, the keyboard shortcut will display different options:
[ ☑ ] Box checked – “Touchpad On” and “Touchpad Off” are shown on screen.
[ ☐ ]Box not checked– “Touchpad Auto” and “Touchpad Off” are shown on screen.
- Q. The touchpad cursor moves too slowly. Can I adjust the speed?
- You can adjust the cursor speed in Windows Settings → [Devices] or [Bluetooth & Devices] → Touchpad menu.
- Q. When I connect a mouse, the touchpad stops working. Is this normal?
- This may be due to the “Disable touchpad when a mouse is connected” option being turned on.
If the touchpad setting is set to Touchpad Auto, the touchpad will not work when a mouse is connected.
Uncheck the option and use the keyboard shortcut to set it to Touchpad On.
- This may be due to the “Disable touchpad when a mouse is connected” option being turned on.
- Q. What should I do if the above methods don’t resolve the problem?
- Your device may require inspection. Please reach out to LG Customer Support for assistance.
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This guide was created for all models, so the images or content may be different from your product.
