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[LG Laptop] Troubleshooting TouchPad Not Working

Troubleshooting Computer Accessories 07/11/2025

Your LG laptop TouchPad will only function if HotKeyManager is enabled in startup programs and a compatible TouchPad driver is installed.
The TouchPad can be enabled and disabled using a keyboard shortcut.
An option to automatically disable the TouchPad when a mouse is connected is available in settings.
If the TouchPad still does not function even after confirming the driver and settings, your device may require inspection. For further assistance, please contact LG Customer Support.

Why might the TouchPad not be working?

  • HotKeyManager is disabled in startup programs.
  • The TouchPad driver is not installed or has an error.
  • The TouchPad was turned off via a keyboard shortcut.
  • A mouse is currently connected, and an auto touchpad-off option is enabled.
  • Your device is malfunctioning and requires inspection.

Troubleshooting: Check the driver and related settings

Turn on the TouchPad using keyboard shortcut

  • For 2025 gram models: Hold the [Fn] key and press [F4] to switch to [Touchpad On].
  • For laptops from 2024 or earlier: Hold the [Fn] key and press [F5] to switch to [Touchpad On].
  • For some models: Hold the [Fn] key, locate and press the key with the [touch pad icon] icon and switch to [Touchpad On].
The short key for enabling or disabling TouchPad is Fn+f4 on 2025 gram models is left image, The short key for enabling or disabling TouchPad is Fn+f5 on 2024 or earlier gram models is right image

Check the [HotKeyManager] setting in startup programs

If HotKeyManager is set to Disabled in the Task Manager’s Startup tab, the keyboard shortcut will not work.
Right-click the Start button [ ] on the taskbar and select Task Manager.
In Task Manager, go to Startup Apps, and enable HotKeyManager.
※ If Task Manager opens in simplified mode, click ‘More details’.

In task manager, the program HotkeyManager is being enabled.

Install the correct TouchPad driver

You can install device drivers suitable for your operating system using an LG Update program.
If you do not have an LG Update program installed, downloaded it from Microsoft Store or use the provided download link.
Search for and download [   LG Update Installer ] from Microsoft Store.
Check which LG Update program is installed on your laptop and follow the relevant steps.

  1. 1. Search for [LG Update & Renew] using the taskbar search box and run the app.

    Enter ‘LG Update & Renew’ in the taskbar search box and run the app.

  2. 2. Select the [Update] tab.

    In the LG Update & Renew app, the Update tab is being clicked.

  3. 3. Click [Select All], then [Installation] to proceed.

    ※ Selecting all items will install all drivers and programs appropriate for your device at once.

    In LG Update & Renew, click Select All and then Installation to install all drivers and programs.

  1. 1. In the taskbar search box, enter [LG Update] and run the app.

    Note
    For products purchased with Windows (OS), the search term is "LG Update & Recovery".
    For products purchased without Windows (Non-OS), the search term is "LG Update".

  2. 2. In the [Update list], check the items requiring an update and click the list.

    After checking items requiring updates in [Update], click [Update List].

  3. 3. In the [Update List], click [Select all], then the [Installation] button to proceed with installation.

    In the [Update List], select [Select all], and click the [Install] button to proceed with installation.

  1. 1. Enter [LG Update Center] in the taskbar search box and run the app.

  2. 2. Click [All List].

    ※ LG Update Center can be installed only on products that were purchased with an operating system (i.e. Windows included).

    Enter [search btn LG Update Center] in the taskbar search box and run the app, then check for items requiring an update under [All List] and click [All List] if there are any.

  3. 3. Click the [Update needed] menu.

    Click the [Update needed] menu.

  4. 4. In the [Update needed] menu, select the items (e.g. device drivers, LG Apps) to update, then click the [Installation] button.

    ※ To install all items shown at once, choose [Select All].

    In the [Update needed] menu, select the items (device drivers, LG Apps) you wish to update, and click the [Installation] button to proceed with installation.

LG DnA Center Plus is only available on products that were purchased without an operating system (i.e. Windows NOT included).

  1. 1. In the taskbar search box, input [LG DnA Center Plus] and run the app.
  2. 2. Check for items requiring an update and click [Installation] to proceed.
  3. 3. In [Install and Download], you can monitor the installation progress.
  4. 4. When you see [Installation Complete.], click [OK].
In the taskbar search box, input [LG DnA Center Plus] and run the app. Run the app and check if there are additional items to install and click [Install] to proceed.

Check TouchPad Settings on Windows

  1. 1. Enter [search icon Touchpad Settings] in the taskbar search box and open the settings.

    Touchpad settings execution

  2. 2. If the TouchPad is set to OFF, toggle it ON.

    Select and check Touch Pad /> [ □ Leave touchpad on when a mouse is connected]

※ Touchpad Auto is an option that automatically disables the touchpad when a mouse is connected.
Depending on whether the box next to “Leave touchpad on when a mouse is connected” is checked, the keyboard shortcut will display different options:
[ ☑ ] Box checked – “Touchpad On” and “Touchpad Off” are shown on screen.
[ ☐ ]Box not checked– “Touchpad Auto” and “Touchpad Off” are shown on screen.

Frequently Asked Questions (FAQ)
  1. Q. The touchpad cursor moves too slowly. Can I adjust the speed?
    1. You can adjust the cursor speed in Windows Settings → [Devices] or [Bluetooth & Devices] → Touchpad menu.
  2. Q. When I connect a mouse, the touchpad stops working. Is this normal?
    1. This may be due to the “Disable touchpad when a mouse is connected” option being turned on.
      If the touchpad setting is set to Touchpad Auto, the touchpad will not work when a mouse is connected.
      Uncheck the option and use the keyboard shortcut to set it to Touchpad On.
  3. Q. What should I do if the above methods don’t resolve the problem?
    1. Your device may require inspection. Please reach out to LG Customer Support for assistance.

Move left or right to check the contents.

This guide was created for all models, so the images or content may be different from your product.

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