[LG Laptop] I can’t hear any sound from the speaker or my headphones.

If you cannot hear any sound in Windows, first ensure that the volume is unmuted and the output device is correctly set to [Speakers].
If the settings are correct, the issue is likely caused by an audio driver error. Please uninstall the existing driver from [Device Manager] and reinstall it using LG software (e.g., LG Update).

What are the main causes of no sound?

• The Windows volume is set to [Mute] or turned down to [0].
• The output device is set to a device other than [Speakers] (e.g., monitor or headset).
• The audio driver is corrupted due to a Windows update or system error, preventing the speaker from being recognized.

※ If the speaker remains inactive even after adjusting Windows sound settings or reinstalling the audio driver, service may be required. Contact LG Customer Support.

How can I check Windows sound settings?

Check sound settings in Windows 11

1. 1. Right-click the [Speakers] icon on the right side of the taskbar, then select [Sound settings].
2. 2. In [System > Sound], adjust the [Volume] slider and check whether you hear a notification sound (ding).
3. 3. Click [Choose where to play sound] and ensure that [Speakers] is correctly set.
4. 4. Check the [General > Audio] section.
   If the button shows [Allow], audio is currently disabled. Click [Allow] to enable it.
   If the button shows [Don't allow], audio is already enabled.
5. 5. Select [Test] in [Output settings] to check if the sound plays correctly.

※ Right-click the [Speakers] icon on the right side of the taskbar, then select [Troubleshoot sound problems] to let Windows automatically diagnose and fix the issue.

Check sound settings in Windows 10

1. 1. Right-click the [Speakers] icon on the right side of the taskbar, then select [Sound settings].
2. 2. Click [Managing Sound Devices] on the right side.
3. 3. Select [Speakers] and click [Enable].
4. 4. Click [Test] to ensure it plays sound properly.

How do I uninstall an audio driver?

1. 1. Type [Device Manager] in the taskbar search box and open it.
2. 2. Double-click [Sound, video and game controllers] to expand the list.
3. 3. Right-click the device (e.g., Realtek(R) Audio or Conexant HD Audio) and select [Uninstall device].
4. 4. Ensure that the checkbox [Attempt to remove the driver for this device] is unchecked, then click [Uninstall].
   
5. 5. Once the driver is completely uninstalled, restart your PC

How do I reinstall the audio driver?

After restarting your PC, reinstall the audio driver using the dedicated LG software.
The required app varies by model release date.

Models released in 2025 or later - Using LG Update & Renew

1. 1. Search for [LG Update& Renew] and launch the app.
2. 2. Select [Update].
3. 3. Check [Select all] and click [Installation].

Models released in 2022 or later - Using LG Update & Recovery

1. 1. Search for [LG Update & Recovery] and launch the app.
2. 2. Select [Update list].
3. 3. Check [Select all] and click [Installation].

Models released in 2022 or earlier (LG Update Center / DnA Center Plus)

1. 1.Search for [LG Update Center] or [LG DnA Center Plus], and launch the app.
   • LG Update Center: Select [Update needed] > [Select all] and click [Installation].
   • LG DnA Center Plus: If the [Updates are required] message appears, click [Installation].

Models Released Before 2017 or Non-OS Models (LG Electronics Website)

1. 1. Visit the LG Electronics website (lge.com) and go to [Support] > [Software & Download] to check your PC model name.
2. 2. Search for your model (e.g., 14ZD960), select your operating system (OS), then download the audio driver.
3. 3. Extract the downloaded file, then run [Setup.exe] to install the driver.
4. 4. Once the installation is complete, restart your PC.

What if the issue persists?

If the speaker remains disabled or there is still no sound even after checking the settings and reinstalling the driver, your PC may require inspection.
Contact LG Electronics Customer Support for further assistance.

This guide was created for all models, so the images or content may be different from your product.