If your laptop doesn't connect to a Bluetooth device, first make sure Bluetooth is turned on in Windows Settings.
If Bluetooth is already on but the device still won’t connect, set the Bluetooth Support Service to [Automatic] in Windows Services, or remove the driver showing an error in Device Manager and reinstall it using the LG Update program.
Why Is Bluetooth Not Connecting?
- Bluetooth is turned off in Windows Settings.
- The Bluetooth Support Service is stopped.
- The Bluetooth driver is missing or damaged, causing the device to appear as an [Unknown device]
How to Fix Bluetooth Connection Issues
Turn On Bluetooth and Add a Device in Windows Settings
- 1.Press the Windows logo key + I on the keyboard to open Settings.
- 2.Select [Bluetooth & devices].
- 3.Make sure the Bluetooth switch is set to On. If it is off, turn it on.
- 4.Select [+ Add device] → [Bluetooth], then choose the device to pair it.
Check and Change Bluetooth Services in Windows
If Bluetooth is turned on but isn't working, the related Windows services might be stopped.
- 1.Type [Services] in the taskbar search box and open the app.
- 2.From the list, find Bluetooth related services such as:
Bluetooth User Support Service, Bluetooth Audio Gateway Service, and Bluetooth Support Service. - 3. Double-click the service to open Properties.
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4. Set Startup type to [Automatic]. If the Service status is [Stopped], select [Start].
- 5. Select [OK] to save the changes.
(Repeat these steps for all relevant Bluetooth services.)
Check and Remove the Bluetooth Driver in Device Manager
- 1.Type [Device Manager] in the taskbar search box and open it.
- 2.Expand [Bluetooth] and check for a yellow exclamation mark (!) or an [Unknown Device].
- 3.Right-click the device with the error and select [Uninstall device].
- 4.Once uninstalled, restart your PC.
Install the Driver Using LG Software
- If the issue persists after restarting, or if the Bluetooth driver is missing, install the correct driver using the LG program that matches your laptop’s release year.c
Frequently Asked Questions (FAQ)
- Q. The Bluetooth icon is missing from the taskbar.
- A. This may happen if Bluetooth is turned off in Windows Settings or if the Bluetooth device is not recognized in Device Manager.
- Q. My device does not appear when I select [Add device].
- A. Make sure the device you want to connect (earphones, mouse, etc.) is in pairing mode. The method for entering pairing mode varies by device, so refer to the user manual for your device.
- Q. The issue persists even after trying the steps above.
- A. There may be a hardware issue with your laptop. Contact LG Customer Support for further assistance or service.
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This guide was created for all models, so the images or content may be different from your product.
