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[LG AeroCat Tower] What to Do When Your Cat’s Weight Is Measured Incorrectly

Troubleshooting

If your cat’s weight is inaccurate on the LG AeroCat Tower, calibrate the scale before your cat gets on the cat dome.
Press and hold the Power, Fan Speed, and Heating buttons at the same time for 3 seconds to reset the scale to zero.
Once complete, you can check your cat’s accurate weight in the LG ThinQ app.



How to Calibrate the Weight Sensor and Measure Your Cat’s Weight

Make sure the product is powered on, then follow the steps below:

  1. 1. Empty the Cat Dome
    Ensure the cat dome is completely empty. Remove your cat and any other objects.
  2. 2. Calibrate the Scale
    Press and hold the Power, Fan Speed, and Heating buttons at the same time for 3 seconds.
    Pressing and holding the Power, Fan Speed, and Heating buttons on the control panel at the same time for 3 seconds.
  3. 3. Check the Calibration in the App
    Open the LG ThinQ app and confirm that the weight is reset to 0 kg (0 lb).
  4. 4. Measure Your Cat’s Weight
    When your cat rests on the cat dome, weight measurement starts automatically. You can view the result in the LG ThinQ app.
    A cat resting on the cat dome to measure its weight.

Things to Check

If the weight is still inaccurate after calibration, check the following:

  • Interference:
    The cat dome is touching a wall or nearby furniture.
  • Other objects:
    Toys or other items are on the cat dome together with your cat.
  • Incorrect calibration:
    Calibration was performed while a heavy object was on the cat dome
  • Movement:
    Your cat is moving continuously during measurement.

Frequently Asked Questions (FAQ)

Q. Is there a minimum weight required for the AeroCat Tower to detect my cat?
A. Yes. When a weight of 350 g (0.77 lb) or more is detected on the cat dome, the AeroCat Tower recognizes that your cat is resting and starts measuring.
Q. Can I place heavy objects on the cat dome?
A. No. Placing a weight of 15 kg (33 lb) or more may damage the product and the weight sensor. Do not sit on the cat dome or place heavy objects on it.

This guide was created for all models, so the images or content may be different from your product.

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