Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

Help Library

Find helpful information about your LG product

[LG Air Conditioner Heating] It says defrosting or pre heating in progress and heating is failed

Troubleshooting

What is pre heating?

When heating has just started, the pipe temperature is raised first before the air conditioner operates, so unlike the cooling mode, there will be no cold wind unless the internal temperature is at least 26 degrees.
On a day with sudden temperature drop, it might take longer than usual to finish pre heating.

What is defrosting?

During heating operation, there is as much cold wind from the outdoor unit as the warm wind from the indoor unit, thus as moisture in the air adheres to the outdoor unit, frosts will be accumulated.
Defrosting cycles will be in progress to automatically detect and melt accumulated frosts.
Once the defrosting cycle is started, the indoor unit will pause heating for a moment and then the outdoor unit will generate heat, causing frosts to melt and white smoke to be generated, and as a result, water can drip to the bottom of the outdoor unit.

Preheating/defrosting displayed on the display window

※ A phrase or a figure displayed may vary depending on the product.

This guide was created for all models, so the images or content may be different from your product.

*Required question