To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater).
LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. In order to get the best possible experience from our website, please follow below instructions.
If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater).
Refer to the detailed Warranty information delivered in your product packaging.
If you need Repair Service, submit an online Contact Us.Please have the Serial number of your product and proof of purchase ready. Out-of-warranty service fees may apply for diagnosis, parts, and labor.
Some speakers don't workSymptomSome speakers don’t work properly.How to fixIf it is disconnected or not connected properly, it won’t work. Please check theconnection.Speaker composition and terminal connectionDifferently colored bands are a...
Subtitle doesn't appear when I play a videoSymptomFor some models, if you ‘hide’ caption, sometimes the whole screen is hidden. Inthis case, turn the caption OFF.How to fixSee how the caption is set.Caption : Check if it is OFF.
I tried to disconnect and re-connect the speaker cableSymptomNo sound at allHow to fixIf it is disconnected or not connected properly, it won’t work. Please check theconnection. Speaker composition and terminal connectionDifferently colored...
Bad radio receptionSymptomBad radio receptionHow to fixUnlike other products, there are times the reception is not good when you placeit near the wall.Stretch your antenna as much as possible.※ Unlike ordinary radio, Home Theater has compli...
LG Support Need information? Got a question? We can help. Whether you need to register your product, communicate with an LG Support Representative, or obtain repair service. Finding answers and information is easy with LG online service and support. Owner’s Manuals, requesting a repair, software updates and warranty information are all just a click away.