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LG TV Wired Connection Error

  • Troubleshooting - Network Settings
  • Wired Network Errors (After Setup)
  • Troubleshooting
  • TVs
  • Last Updated 03/10/2014
LG TV Wired Connection Error
LG TV Wired Connection Error

Network errors can occur for different reasons, such as a loss of power or loose or damaged cables.
Troubleshooting Wired Network Problems
Reset Router/Modem
Wired Network Menu Settings
Checking your network setup



Troubleshooting Wired Network Problem

Disruptions to the wired network can occur for a variety of reasons, such as a power outage. To restore the connection and verify the TV is working properly, follow these steps.

1. Check if all cables are connected properly to the network equipment. Check that all the LED’s are operating normally on the network equipment. If these LED Lights are not operating normally, then the home network is not functioning correctly and the TV cannot be connected to the Internet.

2. Press the Smart button Remote on the remote control and select Settings > NETWORK > Network Status, then press the WHEEL. This will cause the Network Status test to run automatically.

Network Status

3. If a red check mark appears on all four icons, (TV, Gateway, DNS, Internet) then the TV is connected to the Internet.

Network Status OK

4. If a red check mark appears on the TV but an X on the Gateway, then proceed to Reset Router/Modem section.

Network Status Gateway Fail

5. If a red check mark appears on the TV and Gateway icons, then the TV is working properly. If a red X appears on the DNS Icon, then proceed to Reset Router/Modem section.

Network Status Red on DNS

6. If a red check mark appears on the TV, Gateway and DNS icons but a red X on the Internet icon, then proceed to Reset Router/Modem section.

Network Status Red on Internet

Reset Router/Modem

When the TV fails to connect to the Internet, a Router/Gateway/Modem reset will often resolve the loss of Internet connection. To do this, follow the steps below.

1. Unplug the power cord/s to the Router/Gateway/Modem.

2. Wait 5 seconds, then plug the power cord/s back in. Wait until the Gateway LED’s show that the unit is operational.

3. If the Internet connection fails then contact your service provider.


Wired Network Menu Settings

If a wired network connection is available, then the Network Connection option will detect this, and use this as the 1st choice for the connection automatically.

1. Press the Smart button Remote on the remote control and select Settings > NETWORK > Network Connection, then press WHEEL or ENTER.

Network Connection

2. Select Start Connection to initiate the connection process.

Network Start Connection

3. 3. When the TV has completed the network connection to the Internet, press the Complete button to exit.

Network now Connected

Note: The wired network connection is now established and is available for Smart TV, Software Downloads and other network Dependant functions.

Checking your network setup
If the home network has been disturbed, it may be necessary to check the network layout. Described below are the 3 most common home network layouts.

Connecting the TV to a Gateway (combined Router and Modem)
Connecting the TV to a Router & Modem
Connecting the TV Directly to a Modem

Connecting the TV to a Gateway (combined Router and Modem)

To facilitate an Internet connection to the TV, the TV will be connected to the Gateway using a Cat5 Ethernet (LAN) cable. The Gateway will be connected to the Internet with either a Cable Internet coax, or a DSL telephone jack. The TV’s Internal IP Address is supplied by the Gateway.

1. Unplug the TV from the AC outlet before starting. To prevent possible damage to TV and network equipment.

2. Connect the Internet phone cable (DSL) or Coax cable (Cable Co), to the Gateway (DSL/Cable) Internet port.

3. Connect a CAT5 Ethernet (LAN) cable from the TV LAN port to an available LAN port on the Gateway.

Gateway

4. Plug the Gateway power supply into an AC outlet, and the Gateway power cord into the power port on the Gateway.

5. Wait until the Gateway LED’s show that the unit is operational.

6. Plug the TV power cord into an AC outlet.

7. Power the TV on using the Power button on the rear of the TV, or by using the TV remote control Power button.

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Connecting the TV to a Router & Modem

To facilitate an Internet connection to the TV, the TV will be connected via a router to the Modem. The Modem will be connected to the Internet with either a Cable coax, or a DSL telephone jack. The TV’s Internal IP Address is supplied by the Router.

1. Unplug the TV from the AC outlet before starting. To prevent possible damage to TV and network equipment.

2. Connect the Internet cable to the Modem (Cable/DSL) Internet port.

3. Connect the Modem to the router Internet port with a CAT5 Ethernet (LAN) cable.

4. Connect a CAT5 Ethernet (LAN) cable from the TV LAN port to an available LAN port on the router.

Router & Modem

5. Plug the Modem power supply into an AC outlet, and the Modem power cord into the power port on the Modem.

6. Plug the router power supply into an AC outlet, and the router power cord into the power port on the router.

7. Wait until the Modem and router LED’s show that these units are operational.

8. Plug the TV power cord into an AC outlet.

9. Power the TV on using the Power button on the rear of the TV, or by using the TV remote control Power button.

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Connecting the TV Directly to a Modem

To facilitate an Internet connection to the TV, the TV will be connected directly to the Modem. Only one device can access the Internet when this connection is made. The TV’s IP address will be the IP address the Modem receives from the Service Provider.

1. Unplug the TV from the AC outlet before starting. To prevent possible damage to TV and network equipment.

2. Connect the Internet cable to the Modem (Cable/DSL) Internet port.

3. Connect a CAT5 Ethernet (LAN) cable from the TV LAN port to the LAN port on the Modem.

TV to Modem

4. Plug the Modem power supply into an AC outlet, and the Modem power cord into the power port on the Modem.

5. Wait until the Modem LED’s show that the unit is operational.

6. Plug the TV power cord into an AC outlet.

7. Power the TV on using the Power button on the rear of the TV, or by using the TV remote control Power button.
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