Skip to Contents
Close

Help Library

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

Video recording stops while recording UHD video due to phone heating

  • Others
  • Others
  • Troubleshooting
  • Mobile Phones
  • Last Updated 04/05/2015

Video recording stops while recording UHD video due to phone heating

 

symptom Symptom

         5 minutes recording limit in UHD (it can be less than 5 minutes due to the camera scenario)

 

 

cause Cause

 

            ■ Ultra-high-definition(UHD) recording is large size(3840 x 2160) recording. It can heat up the phone. 
           If the battery temperature reaches
high temperature due to UHD recording, the phone power may go off or AP may be damaged.

 

 

how to fix How to fix

 

            1. UHD Recording limitation:

                When UHD is set, Video recording is limited for 5 minutes, due to high temperature and video quality issue.

      

            2. FHD or HD resolution for long-time recording:

                We encourage users to use FHD or HD resolution for long-time recording because UHD recording is limited for 5 minutes
                and causes the phone to heat up.

 

            • Camera Scenario

              - When UHD is set, Video recording is limited for 5 minutes, due to high temperature and video quality issue.

              - Toast pop-up is provided at 04:55 point of recording. (just before recording stopped.)

              - If the battery temperature reaches specific temperature during UHD recording, finish camera app, and provide a toast pop-up.
                (after G3
models with UHD)

              - The specific temperature may differ depending on the models.

Article Feedback

1. Overall, how satisfied were you with the usefulness of this article?
1.1 Why did the article not resolve your issue?

Characters left : 500 / 500