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Unable to access the Google Play Store or download app on Google Play Store

  • Applications
  • Downloaded Apps
  • Troubleshooting
  • Mobile Phones
  • Last Updated 04/20/2015

Unable to access the Google Play Store or download app on Google Play Store

 

         Symptom

 

Unable to access the Google Play Store or download app on Google Play Store

 

 

         Cause

 

Unable to access the Google Play Store or download app on Google Play Store

 

         How to fix

 

1.    Go to Apps

2.    Open Settings

3.    Open General - Apps

 

4.    Swype left and go to ALL

5.    Select the Google Play store and then tap Clear data:

6.    Select the Google Service Framework and then tap Clear data

 

7.    Reboot the device

8.    Visit Menu > Settings > Applications again.

9.    Tab over ALL

10. Select the Google Play store app, and then tap Clear data again

 

 

 

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