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I cannot control the speaker smoothly from the Music Flow app. What should I do?

  • Setup and Connections
  • Remote Control
  • Troubleshooting
  • Home Theatre Systems, Music Flow
  • Last Updated 05/31/2015

I cannot control the speaker smoothly from the Music Flow app. What should I do?




symptom  Symptom

- Speaker control failure

- Applicable models: NP8340, NP8540, NP8740, NP8350, LAS650M, LAS750M, LAS950M

checkpoint  Checkpoint

Check if the network signal is interfered


how to fix  How to fix

When a smart device with the application is placed where it has a weak signal, move the device closer to a router and try again.

   1) If all speakers are connected to the network wirelessly

   When the distance between a speaker and router is not close enough, you might not be able to control the speaker smoothly. Move the speaker closer to the router and try again.

   2) If a speaker is connected to the network with a cable and other speakers are installed additionally

   If a speaker is not close enough with the speaker connected with a cable, install another bridge(R1) or speaker between the speaker connected with a cable and the speaker with a problem, and try again.

  ▶ If it occurs continually, change Mesh network channel to use in [Settings] > [Advanced Setting] > [Mesh network setting]

  ▶ If a speaker is too close to a router, the network connection might be unstable.

  ▶ It is recommended to install a speaker approximately 90-120cm away from a router.



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