[LG Signature Front Load Washing Machine] Resolving persistent detergent/softener refill alert

After refilling the detergent or softener in your washer, the machine needs to run in order to detect the new amount.
The washer does not detect the refill immediately after adding detergent or softener.

Try this

If the low detergent alert occurs after refilling the detergent dispenser

➔ Run the washer once after turning on Auto Dispense.

The alert usually repeats because the washer was not operated after refilling the dispenser.

➔ If the alert occurs again after running the washer, turn off the refill icon or refill alert.

When does the refill alert occur?

The washer detects low detergent levels while washing and alerts the user of this in the next wash.

How to disable the refill alert

➔ If the refill alert continues to appear after turning off Auto Dispense, it may be because the refill alert feature is still enabled.

Turn off the refill alert. (This feature notifies the user of low detergent levels with a message and a tone.)

1. 1. Tap the Settings button.
2. 2. Select ‘Detergent / Softener Auto Dispense’.
3. 3. Select ‘Refill alert’ and turn it off.

➔ If the alert remains after following the steps above, please check the installation of the unit.

If the washer is not level, outside the allowed angle of -1° to +1°, the sensors may not operate correctly.
If issues persist, please contact LG Support for assistance.

This guide was created for all models, so the images or content may be different from your product.