If the issue lies with Windows, you can open the drive tray by following these steps: Open
My PC → Right click on DVD/CD Drive → Click Eject(J) to open the disc tray.
If this does not work, try the following alternative: Go to Device Manager, uninstall the DVD/CD Drive, and
then restart Windows.
If all else fails, the tray can be manually opened: Insert a paper clip or needle into the manual release
hole of the DVD/CD ROM to open the tray.
Causes and Symptoms
- Pressing the DVD-ROM/CD-ROM eject button does not open the DVD/CD drive tray.
Try this
If it is due to a temporary Windows error: Go to My PC(file explorer) → Right click on DVD/CD Drive → Click Eject to open the disc tray.
If the DVD/CD ROM does not eject, uninstall the DVD/CD-ROM drive from Device Manager and restart Windows.
Right click on the start button and select Device Manager.
Click the DVD/CD-ROM drive. Right click on HL-DT-ST DVDRAM GP60NB50 and select Uninstall Device. Finally, restart Windows.
Insert a paper clip or needle into the manual release hole of the DVD/CD ROM to open the tray.
This guide was created for all models, so the images or content may be different from your product.
