Self-troubleshooting
If you experience any following situation with your product, please check again to ensure product works normally.
Cannot turn on TV
- Check that the power cord is plugged to both TV and wall electrical outlet.
- Check that the correct power cord is being used.
The remote control does not work
- Set your remote control by pressing the wheel or the ENTER button.
- Make sure there are no barriers between the remote control and TV.
- Check that there are batteries and that they are installed properly.
- If batteries are dead or running low, replace them with new ones.
The power turns off automatically
- Follow [Smart Home Menu Settings > Time > Off Time] to check settings.
- Verify that a program is displayed or an external device is operating.
- The product is equipped with automatic off feature. (Automatic off feature – When there is no signal or no buttons are pressed, TV will be turned itself off automatically after 15 minutes.)
Safety Self-Assessment for TVs Not Used for a Long Period of Time
- Nothing displayed on screen when the TV is turned on.
- Smoke or a burnt smell occurs.
- There is water or debris inside.
- The image is cut off.
- Strange sounds frequently coming from inside the cabinet.
- Screen or sound is still displayed when TV is turned off.
- There are other troubles or errors.
If you are experiencing any above symptom, stop using product
- For your safety, turn off and unplug.
- Call where you purchased the product or obtain nearest service center coordinates.
- Do not try to fix it on your own.
