[LG OLED TV] Troubleshooting: Double Image (Ghosting)

Causes and Symptoms

• The set-top box connection is poor.

Let's find out more.

Double image on a TV screen connected to a set-top box may be caused by a poor HDMI cable connection.
If double images only appear on certain channels, it is likely due to a broadcast signal issue rather than a problem with your TV.

Try this.

Perform a Picture Test to check for issues with your TV.
If the test image displays correctly, the issue is likely with your broadcast signal, not your TV.
If that is the case, please contact your service provider (Cable, Satellite, IPTV, etc.).
If the test image does not display correctly, contact LG customer support for assistance.

Do you see double images on the screen?

➔ Perform a Picture Test to check the screen.

How to Perform Picture Test from Settings menu [2021 webOS 6.0]

Press the button on your remote → [All Settings] → [Support] → [OLED Care] → [Device Self Care] → [Screen Self Diagnosis]

Turn on the TV and press the [Settings] button on the remote control.
Select the [All Settings] icon.

① Select[Support] tab.

② Select [OLED Care].

③ Select [Device Self Care].

④ Select [Screen Self Diagnosis].

⑤ Check your screen by running [Picture Test].

How to Perform Picture Test from Settings menu [2020 webOS 5.0]

[2020] webOS 5.0: Press the button on your remote → [All Settings] → [Support] → [Additional Settings] → [Picture Test]

Turn on the TV and press the [Settings] button on your remote control.
Select the [All Settings] icon.

① Select[Support] tab.

② Select [Additional Settings].

③ Select [Picture Test].

④ Check your screen by running [Picture Test].

How to Perform Picture Test from Settings menu [webOS models released before 2019]

[Before 2019] webOS: Press the button on your remote → [All Settings] → [Picture] → [Picture Test]

Turn on the TV and press the [Settings] button on the remote control.
Select the [All Settings] icon.

① Select[Picture] tab.

② Select [Picture Test].

③ Check your screen by running [Picture Test].

This guide was created for all models, so the images or content may be different from your product.