If you can hear sound from the TV but the screen is blank, press the [Volume] button on your TV remote.
If the volume indicator appears on the screen, your TV's display is likely working fine.
The issue may be caused by a signal problem from an external device, a loose connection, or a faulty HDMI cable.
Try turning the external device off and back on, or disconnecting and reconnecting the HDMI cable.
Why does my TV have sound but no picture?
- The external device is temporarily frozen or is not sending a video signal.
- The HDMI cable connecting the TV and external device is loose or damaged.
- There is an issue with the TV itself.
How to fix a TV with sound but no picture
Step 1. Test the TV display (Volume test)
First, check whether the issue is with the TV itself or an external device.
(Note: Be sure to use the TV remote. If you adjust the volume using an external device's remote, this test will not be accurate.)
Step 2. Restart the external device
Turn the external device off and back on, or unplug its power cord and plug it back in.
If the picture appears normally after restarting, the issue was likely a temporary error with the external device.
If the issue happens frequently or the picture still does not appear, the external device may need to be serviced.
Step 3. Reconnect or replace the HDMI cable
Disconnect the HDMI cable from both the TV and the external device, then reconnect it firmly.
If the picture appears but the issue occurs again, the HDMI cable may be faulty.
Try replacing it with a new HDMI cable.
Step 4. Still need help?
If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.
(Note: A service fee may apply if your product is out of warranty.)
FAQ
- Q. I only hear sound and see no picture when watching Netflix or YouTube.
-
A. Streaming apps on the TV play content directly over the internet, so this is different from an external device or HDMI cable issue.
In this case, unplug the power cords from both the TV and router, then plug them back in to restart them. Also check your network connection.
- Q. I pressed the volume button while the TV was on, but nothing appeared on the screen.
- A. There may be an issue with the TV itself. In this case, contact LG Customer Support for further assistance.
This guide is based on standard models. The settings menu may vary by model.
