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I am getting a UE error and/or the spin cycle sticks

  • Control Panel Issues
  • UE
  • Troubleshooting
  • Dryers, Washing Machines
  • Last Updated 16/01/2013

A UE error indicates an imbalance in the machine:

  • Ensure the machine is level and is on a solid floor (concrete or tiles, not wood or laminate) and ensure the feet are adjusted correctly as per the installation instruction supplied with your machine.
  • Best practice for loading is to ensure that you fully load the machine and leave only a 4 - 5 inch (10 - 12 cm) gap from the top of the metal drum.
  • Try not to mix heavy and light items in the same wash - To minmise imbalance errors wash heavy and light materials in two seperate washes.

If you find the machine sticking in a service wash, that is with nothing inside, then you may need an engineers visit. 


Please contact our customer service helpline on 0844 847 5454. 





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