Help Library

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  • Document Contents
    Troubleshooting
    How To Find My LG Model and Serial Number
    At a Glance-----------LG makes it easy to find your product's serial number and model number. Forassistance in locating your product's information choose your LG product fromthe categories below.Select Your ProductThis guide was created for...
  • Document Contents
    Troubleshooting
    [LG TV] How to Agree to the User Agreements
    To access various content and services on your TV, connect to the internet andagree to the User Agreements.If the agreement process fails, first check your TV's internet connection andensure the Country/Region setting is correct.Service may...
  • Document Contents
    Troubleshooting
    LG TV - How Do I Sync the Picture and Sound? (Audio and Video Out of Sync)
    If the voice does not match the lip movements on the screen (lip sync issue),first check if this occurs only on specific channels.If the audio is out of sync on all channels, you can fix this by turning on[Bypass] or adjusting the delay val...
  • Document Contents
    Troubleshooting
    [LG TV] How to Fix Internet Connection Issues
    If your LG TV is not connecting to the internet, first check if other devices,such as a smartphone or laptop, can connect to the same network.If no devices can connect, the issue is likely with your router or internetservice provider (ISP)....
  • Document Contents
    Repair
    [LG TV] The TV won't turn off
    This may be the case where the TV remote receiver is blocked by obstacles(picture frame, sound bar, etc.) hampering the signal reception, or where theremote control’s battery has run out.Causes and Symptoms------------------- * My remote do...
  • Document Contents
    Troubleshooting
    Should I remove the protective film from my LG monitor?
    Most LG monitors do not come with a protective film applied.However, if you see a removal sticker on the edge of the screen or printed texton the display when it is turned on, a protective film is present. Please onlyremove it in these case...
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