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  • Document Contents
    Operation
    [ThinQ] My product is not re-connecting to Wi-Fi network after product registration failure.
    How to Use LG ThinQ■ Re-connecting product to Wi-Fi network after product registration failure1.On which screen are you experiencing theproblem? [RegistrationFailure Page] Router not connecting to Internet * Customer : ThinQ app displays a...
  • Document Contents
    Troubleshooting
    No subtitles when I watch a video sotred in USB
    No subtitles when I watch a video sotred in USBSymptomCaption doesn’t appear when watching video through USB.How to fix 1. Check if the video file and its caption file are in the same folder. 2. Check if they have the same file name. eg.) V...
  • Document Contents
    Operation
    I want to use bluetooth pairing to hear audio.
    I want to use bluetooth pairing to hear audio.SymptomDo you want to hear TV sound with soundbar or wireless headset?It is possible with models supporting LG sound sync (wireless) function. - Firstly, check if your soundbar or headset is sup...
  • Document Contents
    Operation
    How can I connect the antenna?
    How can I connect the antenna?SymptomYou bought a new TV or want to watch TV by connecting antenna due to therelocation or moving.How to fixConnect antenna terminal at the back of TV and wall antenna socket with antennacable, activate auto ...
  • Document Contents
    Operation
    How can I add certain channels to "bookmark list"?
    How can I add certain channels to "bookmark list"?Symptom Create channel bookmark to make it easy to change to and select channels youwant. ※ It doesn’t support set-top box channel. How to fix Before 2011 TV2012~2013 smart TV [Smart] or [Se...
  • Document Contents
    Troubleshooting
    Do you hear noise from the back part of TV? (Fan noise)
    Do you hear noise from the back part of TV? (Fan noise)SymptomIs there noise in the speaker or backside of TV?.How to fix- Noise at the backside of TV① When you initially use LCD product, it generates a lot of heat so the fanrotates to cool...
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