[LG refrigerator temperature] Neither freezing nor refrigeration is available.

If the food in the freezer has melted or thawed, there may be a problem with the appliance.

➔ For excellent freezing/refrigeration, the cooling motor [compressor] in the product operates and the fan motor circulates cold air.

At this time, freezing/refrigeration may not be available if a problem occurs in parts such as the cooling motor [compressor], fan motor, or refrigerant.
So, if the food inside has melted or thawed, or there is no cold air, it is recommended that you have the refrigerator-freezer checked by a service technician.

Try this

Does the lamp inside the refrigerator not light when you open the door?

➔ Pull the power cord out, and then reinsert it.

If the lamp does not light, connect another electrical appliance to the outlet and see if it operates normally.
If other electrical appliances also do not operate normally when plug into the outlet, it is a problem with the outlet, so, the outlet should be checked by an electrician.
If other electrical appliances operate normally when plugged into the outlet, request an in-home service inspection of the refrigerator.

Is the refrigerator in a location which undergoes extreme temperature fluctuations or outside, such as on a balcony?

➔ Refrigerators operate best in locations where the ambient temperature is between 5℃ and 43℃.

If the temperature of the place where the refrigerator is installed is lower than 5℃ or higher than 43℃, the refrigerator may not be able to function effectively within such a temperature range.
Especially in winter, when the temperature drops very low, the sensor of the refrigerator detects that the temperature is low and the cold air circulation in the fridge slows.
If you have installed the refrigerator outside, such as on a balcony, move it indoors where it is less affected by ambient temperatures.

Did you just install the refrigerator?

➔ It takes time to create enough cold air to reach the optimal refrigeration temperature for storing food.
Place food in the refrigerator after sufficient time has passed for the compartments to reach effective operating temperatures.

1-2 hours after plugging in the power cord, cold air starts to accumulate in the refrigerator.
After installing the refrigerator for the first time, you may feel that the cold air supply is weak, so put food in after a reasonable amount of time has passed.
In summer, it may even take 2-3 days to fill the entire refrigerator with cold air.

※ If that still does not solve the problem, it is recommended that you have the appliance checked by a service technician for an accurate diagnosis.

This guide was created for all models, so the images or content may be different from your product.

For more help, you can contact an LG customer service representative on: 19960 / WhatsApp: 01229307777