Located in the northern part of Mérida, Yucatán, Cittadela is a large-scale residential development designed with a focus on sustainable urban planning and quality of life. Spanning over 70 hectares, the community features a mix of residential lots, townhouses, and vertical housing clusters arranged across ten separate zones. Cittadela places a strong emphasis on open green spaces, with over 35% of the area preserved for parks, lakes, and recreational facilities.
With nearly 600 residential units integrated into this natural setting, Cittadela stands as a modern example of balanced development, blending thoughtful architecture with the surrounding environment.

Challenges Presented by Diverse Spaces

As the project advanced, one of the major challenges faced by developers was securing an HVAC solution that met the complex’s diverse climate control needs without compromising its design philosophy.
With a wide variety of building types—from single-family homes to multifamily apartments—and shared community spaces, the HVAC requirements were anything but uniform. The project demanded systems that could provide efficient and reliable cooling in a region known for its hot climate, while also maintaining quiet operation and seamless integration into modern interiors.
Additionally, due to the site’s proximity to the coast, resistance to corrosion and long-term durability were essential factors. Above all, the developers sought a long-term partnership with an HVAC provider that could offer not just products but also guidance, support, and flexibility throughout the lifecycle of the project.

LG Solutions Hit the Mark

To address these needs, LG Electronics Mexico provided a complete HVAC solution tailored to Cittadela’s scale and complexity. The final installation consisted of a total of 1,414 climate control units, combining 951 ducted-type single split systems, 418 inverter wall-mounted mini splits, and a selection of single package units.
These systems were chosen for their ability to provide powerful, energy-efficient performance while maintaining low noise levels—an important consideration in residential environments.

LG also delivered wired and Wi-Fi modem controllers, allowing residents to operate their systems easily via mobile devices. This feature proved to be a key selling point, offering convenience and smart control that aligned well with Cittadela’s modern, user-focused design.

LG’s Strategy Goes Above and Beyond

The technical strategy for the project emphasized product efficiency, competitive delivery timelines, and training support. LG worked closely with the developer, Desarrollador Cittadela, and Thermokold International—the wholesaler and distribution partner—to ensure that the system design and product selection aligned with both the construction schedule and end-user expectations.
The availability of Wi-Fi-enabled control systems gave the development a notable edge over competitor offerings, which helped in differentiating the units during the sales process. The comprehensive scope of support also included logistics coordination and tailored training programs for staff and end users, ensuring that the HVAC systems would be used effectively and maintained properly after installation.

Summary

From early planning stages through installation, LG maintained close coordination with all stakeholders, ensuring that each phase of the project was executed smoothly. Key decision-makers at Thermokold, who had previously worked exclusively with other HVAC brands, noted the strong support and responsiveness provided by the LG team throughout the process.
LG’s flexibility and willingness to customize both technical and commercial elements of the project played an important role in building trust with the client and securing LG’s position as a preferred brand for future developments. By delivering on performance, aesthetics, and end-user functionality, LG helped the Cittadela project achieve its goals and reinforce its commitment to high-quality, sustainable residential living.