Dear Sir/Madam,
Pls see the attached files for detailed info:
No |
Service |
Service Overview |
Paid/Free |
Applicable Countries |
Service Change Summary |
Applicable Date |
Applicable Devices / Platform |
CS Guidelines |
Notes |
1 |
- |
PC website Termination |
Free |
Countries
affected : 33 countries |
LG
Smart World PC website(http://www.lgappstv.com)
service termination |
2017-01-05 |
Smart TV PC website |
FAQ
> ☞ Due to the internal policy change, the PC websites for 33 countries have terminated for their service as of January 5th, 2017; thus only remaining 29 countries have sustained for its service.
☞ LG Smart TV services are available for our users just as before, irrespective of the termination of the LG Smart World website. ☞ Users are
able to sign up or search for available apps directly via LG Smart TV.
If you would like to make an online inquiry, please contact LG Customer
Support, or visit the LG Electronics website. ※ How to visit the LG Electronics
website and make inquiries Go to www.lg.com/common
→ Select a country → Go to the Support menu → Select the Email menu → Submit
your inquiry ☞ Users are able to search for available apps via LG Smart TV. ☞ webOS model: LG Content Store (or LG Store) ☞ Netcast
model: LG SmartWorld (or LG Apps) ☞ LG Smart TV services are available for our users just as before, irrespective of the termination of the LG Smart World website. ☞ LG Smart
TV services are available by using the same account to sign in to the LG
Smart World website. New members can sign up and log in via LG Smart TV to
use services offered to our members ☞ Users are able to see the installed (downloaded) apps on their LG smart TV devices, by following the steps below: ■ 2016 Models [Home] button on the remote control → Find and run the apps installed on the TV at the bottom of the screen. ■ 2014(webOS) and 2015 Models [Home] button on the remote control → Find and run the apps installed on the TV by clicking the /// shape on the bottom right of the screen. ■ 2011/2012/2013/2014 Models (NetCast) [Home] button on the remote control → Find and run the apps installed on the TV by selecting [My app] at the bottom of the screen. *
Please note that the settings directions and menu names may differ by country
and device model. ☞ Please contact LG Customer Support, or visit the LG Electronics website. ※ How to visit the LG Electronics website and make inquiries Go to www.lg.com/common → Select a country → Go to the Support menu → Select the Email menu → Submit your inquiry |
※ [For CIC agents] Should you receive the second inquiry about Smart TV contents & services, please contact the Helpdesk for help. Helpdesk provides assistance to CIC consultants for Smart TV content & service related inquiries. If
you have difficulty handling your customer inquiries or need to request a
detailed review, please contact Helpdesk. - E-Mail : smarttv_support@lge.com - When contacting the Helpdesk, please provide customer information : E-mail ID, country, TV model, wired MAC address etc. * Note : Contact details of the Helpdesk (E-Mail) are for internal use only and should never be shared with customers. |