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Help Library

Troubleshooting
[LG ThinQ] [App installation and sign in] How to install and sign in with LG ThinQ

* Using the LG ThinQ application, you can remotely control LG products from your smart phone any time anywhere. * A limitless number of products can be registered per account by signing in with LG ThinQ. * 5G Wi-Fi connection is not availa...
Troubleshooting
[LG Air Conditioner Function][Non Removable Type] There is hot wind coming from the rear of the air conditioner. (Operational principles for air conditioners)

Basic principles or air conditionersAccording to the operation principles of air conditioner, as refrigerant gastravels along the pipe, passing the main parts, the outdoor unit generates hotwind and the indoor unit generates cold wind.Remov...
Troubleshooting
[LG Air Conditioner Damage] [All-in-One/Widow Air Conditioner] The cooling fin (the evaporator) of the air conditioner is distorted

The cooling fin of the air conditioner evaporator is configured with plates ofsmall thickness.Distorted cooling fin does not effects on the product capability, and minordistortion is normal.Try this--------Sweeping distorted cooling fin wit...
Troubleshooting
[LG air conditioner odor][] There is an odor during use even though it is a new product

Just as there is that unique smell of new product when you purchase newfurniture or a new car, there may be also the smell of a new product from yourair conditioner.More than 90% of air conditioner parts are made of plastic, Proceed through...
Troubleshooting
[LG Air Conditioner Odors][Integrated Type] I smell gas

Air conditioner refrigerant gas is color/odor free and even if leaked, there isno smellbrIf it suddenly smells like gas, then it is not the issue of refrigerant on theair conditioner side.Try this--------Check the surrounding for possible g...
Repair
[LG Air Conditioner Leakage] [Non Removable/Window type] There is water leaking from the air conditioner

A non removable/window type air conditioner should be installed in such a wayits rear is tilted downward by 10mm(0.39in) to 15mm(0.59in) so that indoorcondensed water can smoothly flow to the rear.Try this--------How to install1. After plac...