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  • LG Electronics held the “2022 LG Air Solution Maintenance Seminar” for core clients to introduce its differentiated service competitiveness, maintenance, and repair services.

    LG Electronics engineers pay regular visits to the customers of LG system air conditioners to check and manage their operating status, improve their lifespan and performance, and increase their energy efficiency. The B2B customer care has incentivized customers to repurchase at a high rate.

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  • Mr. Roman Ezhov, Engineering Director of Grand Hyatt, said, “We have overhauled one 1880RT centrifugal chiller with the support of Hi M Solutek , repaired the defective VFD at an affordable rate, and also helped us to increase performance of existing cooling towers with proper planned preventive maintenance .”

    Mr. Azuka Ekoemweye Raslan, Khawarizmi International College, mentioned, “KIC is happy with the support from Hi-M Solutek. Hi-M Solutek had three strengths a quick response on the compliant attending, quick repair of failures, and Availability of all spare parts at all times.”

    LG Electronics provides technical support for its maintenance service customers through a hotline. Its Real-time Care Service enables it to monitor the operating status of equipment remotely and detect faults in real-time, even without or before a call from customers. To respond to Voice of the Customer, LG plans to develop an upgradable control system, upgrade maintenance, and repair service products.