Help library: Help library: LG Monitor - The message says 'It is not set to the recommended resolution

LG Monitor - The message says 'It is not set to the recommended resolution

Troubleshooting Digital Signage 09/03/2025

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<h2 class="tit">Causes and Symptoms</h2>

<li>The recommended resolution is not selected.</li>

<li>The graphic driver is deformed.</li>
</ul>

<h3 class="sub-tit">
Did you try to change the PC resolution to the recommended resolution?
</h3>
<p class="info-desc idt">➔ In Windows, check if the display resolution is set to [Recommended].
</p><p class="txt-idt">1. Right click on your desktop and select [Display settings].</p>

<div class="img-only">
<img alt="1. Right click on your desktop and select [Display settings]" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=nAyfTYw0hHgJumWwukuHg&amp;portalId=P1"/>
</div>
<p class="txt-idt">2. Set [Change the size of text, apps, and other items] and set [Display resolution] to [Recommended].</p>

<h3 class="sub-tit">
Did you try to update the graphics driver?
</h3>
<p class="info-desc idt">➔ If the graphics driver has an error, then it can cause issues in graphic outputs.
</p>        <p>
Delete the graphics driver and install the latest version again. (See the homepage of the PC or graphics card maker.)
</p>

<h3 class="sub-tit">
Did you try to change the setting so that the monitor shows no error messages?
</h3>
<p>At the bottom of message, there are the two buttons, [Do Not Show This Message Again] and [Close].<br/>
Select [Do Not Show This Message Again] and press OK.
</p><br/>
<p>
<strong>1. In case of a button type model</strong><br/>
Press the L/R key to select [Do Not Show This Message Again] and press [OK]. Then, it will not appear again. So, keep this in mind.</p>

<div class="img-only">
<img alt="Press the L/R key to select [Do Not Show This Message Again] and press [OK]" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=XpARwRqUbiJyOqNECD8A&amp;portalId=P1"/>
</div><br/>
<p>
<strong>2. In case of a joystick type model</strong><br/>
Press Joystick button to select [Do Not Show This Message Again] and press [OK] in the middle of joystick. Then, it will not appear again. So, keep this in mind.
</p>

<div class="img-only">
<img alt="Press Joystick button to select [Do Not Show This Message Again] and press [OK] in the middle of joystick." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=GOIUBCmIVWY7jsCIUcKQ&amp;portalId=P1"/>
</div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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LG Monitor - The message says 'It is not set to the recommended resolution

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