Help library: Help library: LG monitor - Let's find out how to reset the set-top box

LG monitor - Let's find out how to reset the set-top box

Troubleshooting Digital Signage 09/15/2025

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<p class="info-subject">➔ If there is a problem with the set-top box, the screen and channels may not function properly.</p>

<h2 class="tit">Causes and symptoms</h2>
<p class="info-desc idt">➔ Check for any malfunctions of or poor cable connection to the set-top box.</p>

<li>It can possibly prevent the screen from disconnecting or freezing.</li>

<li>It may resolve issues of all channels or specific channels that do not appear.</li>
</ul>
<p>※ If the same problem persists even after resetting the set-top box, contact the communication service provider for assistance.</p>

<h2 class="tit">Try this</h2>
<p class="info-desc idt">➔ How to reset the set-top box</p><p class="txt-idt">1. Turn off the power switch and wait 5 seconds before turning it back on.</p>

<div class="img-only">
<img alt="Turn off the power switch and wait 5 seconds before turning it back on." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=9szQ2aBTRjRZrWPiEfedwA&amp;portalId=P1"/>
</div>
<p class="txt-idt">2. For models with no power switch, remove the power cable and wait 5 seconds before reconnecting it.</p>

<div class="img-only">
<img alt="For models with no power switch, remove the power cable and wait 5 seconds before reconnecting it." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=3Qcus6rjupcnAI8O0ejqZQ&amp;portalId=P1"/>
</div>
<p class="txt-idt">3. If the power light on the set-top box flickers and lights again, the reset is complete.</p>

<div class="img-only">
<img alt="If the power light on the set-top box flickers and lights again, the reset is complete." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=hM4XE9ElJ8ylXHdKLoIkg&amp;portalId=P1"/>
</div>
<p>※ Resetting methods may vary by each set-top box model, so contact the communication service provider for assistance.</p>    <br/>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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LG monitor - Let's find out how to reset the set-top box

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