Help library: Help library: LG smart TV monitor - I want to turn on the set top box with the AI (Magic) remote control

LG smart TV monitor - I want to turn on the set top box with the AI (Magic) remote control

Troubleshooting Monitor Products 09/15/2025

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<div class="content-service-view">
<p class="info-desc">
AI remote controls were changed as of the year 2021.<br/>
Therefore, let’s take a look at what’s changed and how to turn on the settop box after you set the universal remote control.
</p>

<h3 class="sub-tit">How to turn on the settop box with the AI (Magic) remote control</h3>
<p>
“Do you want to turn on your set-top box?” If you have clicked “Yes” but the settop box does not turn on, the No Signal message will keep appearing.
</p>

<div class="img-only">
<img alt="no signal image" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=K310WzSUUsQxSXfF7vRjiw&amp;portalId=P1"/>
</div>
<p>
If the above problem occurs, press the <strong>[More Action]</strong> key to open the following window and then click Power to turn on the settop box.
</p>

<div class="con-view">At the time you click <strong>[Power]</strong>, the AI remote control must face toward the settop box.</div>

<div class="img-only">
<img alt="Remote control direction check image" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=3ZPqetwKKWxJ7wHp4l1FPw&amp;portalId=P1"/>
</div>
</div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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LG smart TV monitor - I want to turn on the set top box with the AI (Magic) remote control

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