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[LG LED/LCD] I see images breaking up or freezing while using a set-top box

Troubleshooting

When a problem occurs with the set-top box or the communication lines, screen images may break up or freeze.
The symptom can be addressed by initializing the set-top box.
※ If the problem persists even after initialization, please contact your communications carrier for troubleshooting.

Try this

How to initialize a set-top box

1. Turn off your TV using the TV remote.

2. Select [More] at the upper right corner of the Internet browser you are using.

Image of turning off the power switch of the set-top box and turning it back on in 5 seconds

3. If the set-top box does not have a power switch, pull out the power cord, wait for 5 seconds, and put it back on.

Image of disconnecting the power cord of the set-top box and reconnecting it 5 seconds later

4. If the power indicator on the set-top box flickers and then lights up, it indicates it has been initialized.

Image with green power light on set-top box

※ The initialization method may differ by the model of the set-top box.

This guide was created for all models, so the images or content may be different from your product.

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