Help library: Help library: [LG TV Remote Control] Buttons do not work with the Key Locked message appearing.

[LG TV Remote Control] Buttons do not work with the Key Locked message appearing.

Repair TVS/SOUNDBARS 10/17/2025

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</head>

<h2 class="tit">Causes and Symptoms</h2>
        
<ul class="cause-list">
            
<li>A message appears saying that the key lock is enabled.</li>
            
<li>The button doesn't work.</li>
        </ul>

<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">On the TV remote, select Menu (Home or Settings) → General Functions → Key Lock, and select Off.</h3>
        <p class="info-desc">➔ However, the keys cannot be unlocked with the buttons on the TV.</p>        <p>※ The remote control buttons may differ by TV model.</p>

<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG TV Remote Control] Buttons do not work with the Key Locked message appearing.

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