Help library: Help library: [LG OLED TV Settings] A memory-related notification appears and the app does not run

[LG OLED TV Settings] A memory-related notification appears and the app does not run

Troubleshooting TVS/SOUNDBARS 08/11/2025

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<h2 class="tit">Causes and Symptoms</h2>

<li>Power recycles when I access a website.</li>

<li>A web page does not open on the Internet browser.</li>

<li>A message ‘Restart the app to ensure efficient memory use’ appears and the app does not run.</li>
</ul>
<p>TVs made before the year 2012 no longer have Internet browser support for some websites for security purposes.<br/>
TVs made before [WebOS3.5 2017] no longer support the latest web standard technologies due to program performance
constraints and may fail to run apps when a memory-related message appears.<br/>
In cases where TV memory is insufficient for large images and data in some web pages, the Internet or power may be
shut down and restart for the purpose of preventing abnormal operation of the TV.
</p><p>If the problem persists, contact the app maker or the website.</p>

<h3 class="sub-tit">Delete unnecessary apps to secure free memory.</h3>
<p class="info-desc idt">➔ How to delete apps</p>

<h3 class="sub-tit">[2022 WebOS 22] [2021 WebOS 6.0]</h3>
<p class="txt-idt">1. Press the Home button on the TV remote to enter the Home menu.<br/>
Select [Edit App List] from the list of apps.
</p>

<div class="img-only">
<img alt="Image of selecting the edit app list by pressing the home button on the remote control" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=zkqrvuwUbr9cWLPL8lcfng&amp;portalId=P1"/>
</div>
<p class="txt-idt">2. Selecting an app you want to delete will display [ <img style="vertical-align: bottom;" alt="trash bin" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=gjoU8l2CbkC8ZB2I2EEmXQ&amp;portalId=P1"/>
] over the app.</p><p class="txt-idt">3. Select [ <img style="vertical-align: bottom;" alt="trash bin" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=UXmLUh5Yb0vfDaOTRNNg&amp;portalId=P1"/>
]
above the app.<br/>
When a message such as ‘Will you delete?’ pops up, select [Yes].
</p>

<h3 class="sub-tit">[2020 WebOS 5.0] or earlier</h3>
<p class="txt-idt">1. Press the Home button on the TV remote to enter the Home menu.</p>

<div class="img-only">
<img alt="Image of entering the home menu by pressing the home button on the remote control" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=lkE9WLmzqFsHS9QXfjJ3g&amp;portalId=P1"/>
</div>
<p class="txt-idt">2. Select an app you want to delete and press and hold the button down for 3 seconds to display [X]
over the app.</p><p class="txt-idt">3. Select [X] above the app.<br/>
When a message such as ‘Will you delete?’ pops up, select [Yes].
</p>

<div class="img-only">
<img alt="Image to delete by pressing and holding the app you want to delete" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=QmhNUiABBWsAxJo0awMnyA&amp;portalId=P1"/>
</div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.
</p></div>

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[LG OLED TV Settings] A memory-related notification appears and the app does not run

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