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[LG OLED TV] AI Game Sound is automatically activated when the TV is connected to a PC or a game console

Troubleshooting
  • When connecting to a PC/game console, the Game Optimizer menu is automatically activated and the sound mode is automatically set to AI Game Sound when the game signal (VRR)is delivered from the device.
  • This function is purposefully included to automatically adjust the sound and image quality tailored for the game when the game signal is received, saving the user from having to change the settings further.
  • Changing [VRR] to [OFF] in the Game Optimizer menu prevents the AI Game Sound feature from automatically turning on which happens when it does not recognize the game console/PC's signal as a game signal.

Try this

Does the sound setting automatically change to AI Game Sound?

Set [VRR] to [OFF] on the Game Optimizer menu.


➔ Set to [OFF] on [2022 WebOS 22]

Press the Setting button button on the remote control and select [All Settings] → [General] → [Game Optimizer]→[VRR] → [OFF].

1. Turn on the TV and press the [Settings] button on the remote control.
From [Settings], select [All Settings].

Image that enters all settings by pressing the setting button on the remote control

2. Select [Game Optimizer] in [General].

Image of selecting Game Optimizer from the general menu

3. Set [Game Optimizer] to [ON].

Image to activate game optimizer

4. Set [VRR] from [ON] to [OFF] on [Game].

Image of turning off VRR in game menu

Accessing Game Optimizer on the Simple menu

Turn on the TV and press the [Settings] button on the remote control. From [Quick Settings], select [Game Optimizer].

Image of selecting Game Optimizer from the quick settings menu
How to set the Game Optimizer from the Settings menu by year

[2021 WebOS6.0] Press the Setting button button on the remote control and select [All Settings] → [General] → [Game Optimizer]→ [VRR]
If the remote control doesn’t have a Setting button [Setting] button, click the Home button [Home] button on the remote control to enter the Settings menu.

Image of selecting settings icon appearing on screen

This guide was created for all models, so the images or content may be different from your product.

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