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[LG TV] Advertising messages or images appear when I’m watching TV

Troubleshooting

The store mode is a function used when displaying products in a store, and when this function is set, related messages or advertisements may be displayed on the screen.

Try this

How to cancel store demo

➔ How to cancel store demo in [2022 WebOS 22] [2021 WebOS 6.0]

Press the setting button on the remote control and select [All Settings] → [General] → [Devices] → [TV Management] → [Home/Store Mode] → [Home Mode].

1. After turning on the TV, press the [Settings] button on the remote control.
From [Settings], select [All Settings].

Image that enters all settings by pressing the setting button on the remote control

2. Select [General] and then [Devices].

Image of selecting Devices from the general menu

3. Select TV Management.

Image of selecting the TV management menu

4. Select [Home/Store Mode].

Image to select Home/Store mode

5. Select [Home Mode] to complete settings.

Image of selecting home mode

➔ How to cancel the store demo in [2020 webOS 5.0]

Press the setting button on the remote control and select [All Settings]→ [General]→[Additional Settings]→[Home Mode].

1. After turning on the TV, press the [Settings] button on the remote control.
From [Settings], select [All Settings].

Image that enters all settings by pressing the setting button on the remote control

2. Select [General] and then [Additional Settings].

Image of selecting Additional Settings from the General Menu

3. Select [Home Mode] in [Home/Store Mode].

Image of selecting Home Mode from the Home/Store Mode menu
How to uncheck the advertisement settings on the Home menu
Press the setting button on the remote control and select [All Settings] → [General] → [System] → [Additional Settings]→[Home Settings].

① Turn on the TV and press the [Settings] button on your TV remote control.
From [Settings], select [All Settings].
Image that enters all settings by pressing the setting button on the remote control
② Select [General] → [System].
Image of entering system from general menu
③ Select [Additional Settings].
Image of selecting additional settings
④ Select [Home Settings].
Image to set home settings
⑤ Uncheck [Content Recommendation].
Images that turn off Content Recommendation

This guide was created for all models, so the images or content may be different from your product.

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