Help library: Help library: LG TV - A memory-related notification appears and the app does not run

LG TV - A memory-related notification appears and the app does not run

Troubleshooting TVS/SOUNDBARS 11/04/2025

<div oncontextmenu="return false" onselectstart="return false" ondragstart="return false" >
	<html lang="en">
<head>
<meta/>
<meta http-equiv="X-UA-Compatible" content="IE=edge"/>
<meta name="viewport" content="width=device-width"/>
<style type="text/css">
@import url(https://fonts.googleapis.com/earlyaccess/notosanskr.css);
.tal {text-align:left !important;}
.ml-1 {margin-left:20px !important;}
.mt-1 {margin-top:20px !important;}
caption {overflow:hidden;width:1px;height:1px;margin:0;padding:0;font-size:1px;text-indent:-9999px;}
.content-service-view {font-family:'Noto Sans','Noto Sans KR',sans-serif;font-size:14px;line-height:1.6;}
.content-service-view .lg-red {color:#ec455a;}
.content-service-view strong {font-weight:600;}
.content-service-view p {margin:0 0 10px 0;padding:0;color:#333;}
.content-service-view .txt-idt {margin-left:1.14em !important;text-indent:-1.14em;}
.content-service-view .txt-idt * {text-indent:0;}
.content-service-view .iframe-wrap {margin-top:15px;}
.content-service-view .iframe-wrap iframe {width:640px;}
#contentsViewer .content-service-view .iframe-wrap iframe {height:360px !important;}
.content-service-view .info-subject {margin:0 0 15px;padding:0;font-size:20px;color:#444;line-height:1.5;}
#contentsViewer .content-service-view .info-subject {margin:0;padding:0 0 15px;}
.content-service-view .tit {position:relative;margin:60px 0 15px 0;padding:0;font-weight:600;font-size:22px;color:#444;line-height:1.5;}
.content-service-view .tit:before {content:"";overflow:hidden;position:absolute;left:0;top:-8px;width:25px;height:3px;background:#ec455a;}
.content-service-view .tit:first-child {margin-top:0;}
.content-service-view .info-subject+.tit {margin-top:40px;}
.content-service-view .sub-tit {position:relative;margin:60px 0 10px;padding:0 0 0 22px;font-size:17px;font-weight:500;line-height:1.5;}
.content-service-view .sub-tit:before {content:"";overflow:hidden;position:absolute;left:0;top:5px;width:18px;height:18px;border-radius:50%;background:#999 url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=CYfUaCPKDZkbFewB3OjoAA&portalId=P1) no-repeat 4px 50%;background-size:10px;}
.content-service-view .sub-tit:first-child,
.content-service-view .tit+.sub-tit {margin-top:20px;}
.content-service-view .sub-tit .num {display:block;position:absolute;left:0;top:5px;width:17px;height:17px;text-align:center;border-radius:50%;font-size:11px;color:#fff;background:#999;}
.content-service-view .info-tit {margin:20px 0 0;padding-left:20px;font-size:15px;font-weight:500;background:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=81CJtgOoS8EBzjcpk4oCvA&portalId=P1) no-repeat 0 5px;background-size:15px;}
.content-service-view .info-desc {margin:0.3em 0 0.5em;font-weight:500;color:#000;}
.content-service-view .info-desc.idt {margin-left:18px;text-indent:-18px;}
.content-service-view .img-only {margin:0 0 20px;}
.content-service-view .img-only img {max-width:100%;margin-bottom:15px;}
.content-service-view .img-only img:last-child {margin-bottom:0;}
.content-service-view .img-box {margin:15px 0;font-size:0;line-height:0;}
.content-service-view .img-box a {font-size:0;line-height:0;}
.content-service-view ol,
.content-service-view ul {margin:0 0 20px;padding:0;list-style:none;}
.content-service-view .cause-list {margin-top:0;}
.content-service-view .cause-list li {position:relative;margin-top:5px;padding-left:10px;line-height:1.5;}
.content-service-view .cause-list li:before {content:"";position:absolute;left:0;top:9px;overflow:hidden;width:3px;height:3px;border-radius:50%;background:#000;}
.content-service-view .bul-list {margin-top:15px;}
.content-service-view .bul-list li {position:relative;margin-top:7px;padding-left:10px;line-height:1.5;}
.content-service-view .bul-list li:before {content:"";position:absolute;left:0;top:9px;overflow:hidden;width:4px;height:4px;border-radius:50%;background:#ec455a;}
.content-service-view .link-list {margin-top:10px;}
.content-service-view .link-list li {display:table;box-sizing:border-box;width:100%;margin-top:10px;padding:8px 15px;border-radius:8px;box-shadow:2px 4px 16px 1px rgba(0,0,0,0.14);}
.content-service-view .link-list li .link-tit {display:table-cell;padding-right:5px;font-weight:600;vertical-align:middle;}
.content-service-view .link-list li .right {display:table-cell;text-align:right;}
.content-service-view .link-list li .ver {display:inline-block;margin-top:5px;color:#999;}
.content-service-view .link-list li .right a {margin-left:10px;}
.content-service-view .tbl-scroll {position:relative;overflow-x:auto;margin:0 0 15px;}
.content-service-view .tbl-scroll table {border-collapse:collapse;}
.content-service-view .tbl-scroll th,
.content-service-view .tbl-scroll td {padding:7px;border:1px solid #ccc;text-align:center;white-space:nowrap;vertical-align:middle;font-size:14px;line-height:1.6;}
.content-service-view .tbl-scroll th {font-size:15px;font-weight:600;background:#ddd;}
.content-service-view .tbl-scroll td p {margin-bottom:0;}
.content-service-view [class^="icon-"] {display:inline-block;overflow:hidden;width:14px;height:14px;text-indent:-5000px;margin-right:2px;vertical-align:-2px;background-image:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=e6Br68S0ipa4zVZ3ZhqQ&portalId=P1);background-size:100%;}
.content-service-view .icon-down {background-image:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=cSrRVKKz6eHJNHzIRgzWA&portalId=P1);}
.content-service-view [class^="btn0"] {display:inline-block;height:32px;padding:0 15px;border:1px solid #ec455a;border-radius:18px;text-decoration:none;font-size:14px;color:#ec455a;line-height:2;background:#fff;}
.content-service-view .btn01:hover {color:#fff;background:#ec455a;}
.content-service-view .link-btn {display:inline-block;height:32px;margin-top:5px;padding:0 15px;border:1px solid #d2d2d7;border-radius:18px;text-decoration:none;font-size:14px;color:#ec455a;line-height:2;background:#fff;}
.content-service-view .link-btn:hover {border-color:#ec455a;}
.content-service-view .link-txt {display:inline-block;text-decoration:underline;vertical-align:top;color:#ec455a;}
.content-service-view .tip-box {margin:15px 0 25px;padding:20px 22px 10px;border:2px solid #ddd;border-radius:8px;}
.content-service-view .tip-box .tip-tit {display:block;position:relative;padding-left:22px;font-size:15px !important;color:#222;}
.content-service-view .tip-box .tip-tit:before {content:"!";position:absolute;left:0;top:5px;width:16px;height:16px;border-radius:50%;text-align:center;font-size:11px;color:#fff;background:rgb(192, 192, 192);}
.content-service-view .tip-box p {margin-top:1em;color:#ec455a !important;}
.content-service-view .tip-box strong {font-size:14px;}
.content-service-view .tip-box>p>strong {color:#ec455a !important;}
.content-service-view .tip-box .con-view {margin:1em 0 15px;color:#333;}
.content-service-view .tip-box .bul-list {margin-bottom:15px;}
.content-service-view .txt-box {max-width:600px;}
.content-service-view .txt-box+.txt-box {margin-top:25px;}
.content-service-view .txt-box h4 {margin:0;padding:6px;text-align:center;font-size:18px;font-weight:600;background:#ddd;}
.content-service-view .txt-box ul {margin:0 7px;}
.content-service-view .txt-box li {display:flex;flex-wrap:wrap;padding:5px;border-bottom:1px solid #ddd;}
.content-service-view .txt-box li div {flex:1 1 50%;}
.content-service-view .txt-box li span {display:block;position:relative;padding-left:10px;font-size:16px;font-weight:600;}
.content-service-view .txt-box li span:before {content:"";position:absolute;left:0;top:10px;overflow:hidden;width:4px;height:4px;border-radius:50%;background:#000;}
.content-service-view .txt-box li p {margin:0;padding:0 0 0 10px;font-size:15px;}
.content-service-view .img-banner {margin-top:2em;}
.content-service-view .img-banner .mo {display:none;}
.content-service-view .img-banner .pc {display:block;position:relative;height:168px;margin-right:175px;background:#e9ecf1 url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=EYElckJimMpH2v7UAxQSvw&portalId=P1) no-repeat 0 50%;background-size:contain;}
.content-service-view .img-banner .pc a {position:absolute;top:0;right:-175px;}
.content-service-view .img-banner .pc a img {-webkit-box-shadow: 2px 2px 5px 0px rgba(118,118,118,1);-moz-box-shadow: 2px 2px 5px 0px rgba(118,118,118,1);box-shadow: 2px 2px 5px 0px rgba(118,118,118,1);}
.content-service-view .ir-hidden {position:absolute;margin:-1px;width:1px;height:1px;padding:0;border:0;white-space:nowrap;overflow:hidden;clip:rect(0, 0, 0, 0);clip-path:inset(50%);}
.content-service-view .mobile-txt {display:none;margin-top:-10px;padding-left:20px;color:#999;background:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Xw5rvb0UTyjfo1LwHfIJ7w&portalId=P1) no-repeat 0 5px;background-size:15px;}
.content-service-view .help-txt {position:relative;margin:30px 0 0;padding:0 0 0 15px;font-size:13px;color:#666;}
.content-service-view .help-txt:before {content:'＊';position:absolute;left:0;top:-1px;font-size:12px;font-weight:600;color:#ec455a;}
@media screen and (max-width: 768px) {
.content-service-view img {max-width:100% !important;}
.content-service-view .mobile-txt {display:block;}
.content-service-view .iframe-wrap {position:relative;overflow:hidden;height:0;padding-top:30px;padding-bottom:56.25%;}
.content-service-view .iframe-wrap iframe {position:absolute;top:0;left:0;width:100%;height:90% !important;}
#contentsViewer .content-service-view .iframe-wrap iframe {height:90% !important;}
.content-service-view .iframe-wrap+.tit {margin-top:0;}
.content-service-view .img-banner .mo {display:block;}
.content-service-view .img-banner .mo img {width:100%;}
.content-service-view .img-banner .pc {display:none;}
}
</style>

</head>
<body >

<h2 class="tit">Causes and Symptoms</h2>

<li>Power recycles when I access a website</li>

<li>A web page does not open on the Internet browser.</li>

<li>A message ‘Restart the app to ensure efficient memory use’ appears and the app does not run.</li>
</ul>
<p class="info-desc">TVs made before the year 2012 no longer have Internet browser support for some websites for
security purposes.<br/>
TVs made before [2017 WebOS3.5] no longer support the latest web standard technologies due to program
performance constraints and may fail to run apps when a memory-related message appears.<br/>
In cases where TV memory is insufficient for large images and data in some web pages, the Internet or power
may be shut down and restart for the purpose of preventing abnormal operation of the TV.
</p>    <p>If the problem persists, contact the app maker or the website.
</p>

<h3 class="sub-tit">Delete unnecessary apps to secure free memory.</h3>
<p class="info-desc idt">➔ How to delete apps</p>

<h3 class="sub-tit">[2022 WebOS22] [2021 WebOS6.0]</h3>
<p class="txt-idt">1. Press the Home button on the TV remote to enter the Home menu.<br/>
Select [Edit App List] from the list of apps.
</p>

<div class="img-only">
<img alt="Image of selecting the edit app list by pressing the home button on the remote control" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=dbFRwIQHirs5YFtL9WHilQ&amp;portalId=P1"/>
</div>
<p class="txt-idt">2. Selecting an app you want to delete will display [ <img style="vertical-align: bottom;" alt="trash button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=K57NX7YysBT1ScrVsmglg&amp;portalId=P1"/>
] over the app.</p><p class="txt-idt">3. Select [ <img style="vertical-align: bottom;" alt="trash button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=EvjbE9gx1YNqLIO0ogPOWg&amp;portalId=P1"/>
]
above the app.<br/>
When a message such as ‘Will you delete?’ pops up, select [Yes].
</p>

<h3 class="sub-tit">[2020 WebOS5.0] or earlier</h3>
<p class="txt-idt">1. Press the Home button on the TV remote to enter the Home menu.</p>

<div class="img-only">
<img alt="Image of entering the home menu by pressing the home button on the remote control" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=QYT20YsIh1j2m9d1ZZEyQ&amp;portalId=P1"/>
</div>
<p class="txt-idt">2. Select an app you want to delete and press and hold the button down for 3 seconds to
display [X] over the app.</p><p class="txt-idt">3. Select [X] above the app.<br/>
When a message such as ‘Will you delete?’ pops up, select [Yes].
</p>

<div class="img-only">
<img alt="Image to delete by pressing and holding the app you want to delete" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=O86x5hFW2IzCfBu9iPHJQ&amp;portalId=P1"/>
</div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your
product.</p></div>

</body>
</html>
	
</div>

*Required question

Article Feedback Article Feedback

1. Was this information helpful?*

Please fill out the required field.

YES NO

Need immediate help?

2. How would you improve the information?*

Please fill out the required field.

Characters left : /

Submit

Thank you for your feedback!

Help library

LG TV - A memory-related notification appears and the app does not run

Contact