Help library: Help library: [LG OLED TV Voice Recognition] I can’t turn on my TV with voice commands

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<div class="content-service-view">
        <p class="info-desc">
            You can turn on the TV with voice commands if the product supports the Direct Voice Recognition feature.<br>
            If you say “Hi LG” while your TV is turned off, a signal sound is produced.<br>
            If you say “Turn on the TV” after the signal sound, your TV turns on.<br>
            The Direct Voice Recognition feature may not work if the voice recognition is turned off, if your TV is not connected to the Internet,<br>
            or if the [Always Ready] feature (for models released in 2022) or the [Quick Start] or [Q Start+] feature is disabled (for models released before 2022).
        </p>        
<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">How to enable Direct Voice Recognition</h3>
        <p class="info-desc">➔ [2022 WebOS22], [2021 WebOS6.0]</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=4jrIggslglVsBhidkxlyDw&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [AI Service] → [Voice Recognition Settings] → [Enable Voice Recognition].
        </div><br>
        <p class="txt-idt">
            1. Turn on the TV and press the [Settings] button on your TV remote.<br>
            Select [All Settings] in the [Settings] menu.
        </p>        
<div class="img-only">
            <img alt="Image that enters all settings by pressing the setting button on the remote control " src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=3xw2XRFR4Yk3ZN53ebvxQ&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            2. Select [General] → [AI Service] → [Voice Recognition Settings].
        </p>        
<div class="img-only">
            <img alt="Image of selecting artificial intelligence service" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=MopVj7VZcv5iAhkDFhSFg&amp;portalId=P1"><br>
            <img alt="Image of selecting voice recognition settings" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=lUj3XDbi5LBpp73CRuQ&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            3. Turn on [Voice Response].
        </p>        
<div class="img-only">
            <img alt="Image to set Voice Response" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=sVdDapeXmlAHK7B6rgRJg&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            4. To turn on the TV using the voice recognition feature, say “Hi LG” and then “Turn on the TV” .
        </p>        <p>
            ※ You can change the voice command in [Set Wake-up word for Hands-free Voice Control].
        </p>        
<div class="img-only">
            <img alt="Image to change wakeup word of hands free voice control" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=cwpglOnKaokpycDhw0Fg2w&amp;portalId=P1">
        </div><br>
        <p class="info-desc">➔ [WebOS5.0]</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=FEzt06zM8zIdC3Er8CDg2w&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [AI Service] → [Voice Recognition] → [Voice Response].
        </div><br>
        <p class="txt-idt">
            1. Turn on the TV and press the [Settings] button on your TV remote.<br>
            Select [All Settings] in the [Settings] menu.
        </p>        
<div class="img-only">
            <img alt="Image that enters all settings by pressing the setting button on the remote control " src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=OQSCHGU4Clbm7ffQuwdrKA&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            2. Select [General] and then [AI Service].
        </p>        
<div class="img-only">
            <img alt="Image of selecting artificial intelligence service from the general menu" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=qK3cbWES2edts5ybiJyg&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            3. Select [Voice Recognition] in [AI Service].
        </p>        
<div class="img-only">
            <img alt="Image of selecting voice recognition settings in artificial intelligence service" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=I5kZWFfarmAmGg42osPzw&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            4. Set [Voice Response] to [On] if it is set to [Off].
        </p>        
<div class="img-only">
            <img alt="Image to set Voice Response" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=BFzeR5ywNpAvXCl3SkPA9w&amp;portalId=P1">
        </div>
        <p> If you still cannot turn on your TV with voice commands, please check the following features.</p>        
<h3 class="sub-tit">[[Always Ready]</h3>
        <p class="info-desc">➔ [2022 WebOS22]</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=kz9RyeWDSoyAs7BGN3kjZA&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [[Always Ready]
        </div><br>
        <p class="txt-idt">
            1. Turn on the TV and press the [Settings] button on your TV remote.<br>
            Select [All Settings] in the [Settings] menu.
        </p>        
<div class="img-only">
            <img alt="Image that enters all settings by pressing the setting button on the remote control " src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=w7LVTSho35a4KgCJgIj5Mw&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            2. Select [General] and then [Always Ready].
        </p>        
<div class="img-only">
            <img alt="Image enabling Always Ready" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=xcC2JZOVGAkY5J8OW4zjg&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            3. Turn on [Always Ready] to trigger this mode when your TV is turned off.
        </p>        
<div class="img-only">
            <img alt="Image of choosing to use the function" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=RiMTwnWKiYwZo0k00iLqvA&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">[Quick Start+]</h3>
        <p class="info-desc">➔ [2021 WebOS6.0]</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=R2sRBWnWYLmNyMQcvqenBw&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Devices] → [TV Management] → [Quick Start+].
        </div><br>
        <p class="txt-idt">
            1. Turn on the TV and press the [Settings] button on your TV remote.<br>
            Select [All Settings] in the [Settings] menu.
        </p>        
<div class="img-only">
            <img alt="Image that enters all settings by pressing the setting button on the remote control " src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=JgnLiHGctB6XF5dX6KzpuA&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            2. Select [General] → [Devices] → [TV Management].
        </p>        
<div class="img-only">
            <img alt="Image to select the TV management of the device" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=UrDrxmnDEqcZRq3TUIohZA&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            3. Select [Quick Start+].
        </p>        
<div class="img-only">
            <img alt="Image of choosing a quickstart" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=YtPnfzBiK2MpCCXK2WBXYw&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">[2020 WebOS5.0] [Q Start+]</h3>
        <p class="info-desc">➔ Enabling [Q Start+] in the Settings menu</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=BikPzv0VoisVoEyfL7bTTQ&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Additional Settings] → [Q Start+].
        </div><br>
        <p class="txt-idt">
            1. Turn on the TV and press the [Settings] button on your TV remote.<br>
            Select [All Settings] in the [Settings] menu.
        </p>        
<div class="img-only">
            <img alt="Image that enters all settings by pressing the setting button on the remote control " src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=LLoiMvU8TduoaaqB7tiWdw&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            2. Select [Additional Settings] in [General].
        </p>        
<div class="img-only">
            <img alt="Image of selecting additional settings in general" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=X8fRmsyV8yBQ6DbrgApRAg&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            3. In [Additional Settings], set [Q Start+] to [On] if it is set to [Off].
        </p>        
<div class="img-only">
            <img alt="Image of setting Q-start in additional settings" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=elnmSHLpb31Nx11icoN48A&amp;portalId=P1">
        </div>
        
<div class="tip-box">
            <strong class="tip-tit">Note</strong>
            <p>
                If your TV is not connected to the Internet, the Voice Recognition Settings menu does not appear.<br>
                If the Voice Recognition Settings menu does not appear, please check if your TV is connected to the Internet.
            </p>        </div>
        <br>
        <p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG OLED TV Voice Recognition] I can’t turn on my TV with voice commands

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