Help library: Help library: [StanbyME TV] I can’t scroll through search results on Netflix

[StanbyME TV] I can’t scroll through search results on Netflix

Troubleshooting TVS/SOUNDBARS 11/11/2024

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<body>
    
<div class="content-service-view">
        <p class="info-desc">
            This is a symptom that occurs since the Netflix app is divided into two areas: A [Search Area] and B [Display Area].<br>
            In the Netflix app, the [Search Area] is selected by default when you perform content search.<br>
            So, when you attempt to scroll through the search results in B [Display Area], you can only move between the screens in A [Search Area].<br>
            To scroll through the search results up and down, you need to move the focus to B [Display Area].
        </p>        <p>
            ※ The Netflix app does not support touch actions.<br>
            Touch (swipe) actions may not be responsive as they are simulated by the StanbyME TV.
        </p>        
<div class="img-only">
            <img alt="An image that appears when the screen is divided into two areas" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=6Txuc2xvWDbtQBToIEC1g&amp;portalId=P1">
        </div>
        
<h2 class="tit">Try this</h2>
        <p class="info-desc idt">➔ After searching in A [Search Area], move the focus to B [Display Area].</p>        <p class="txt-idt">
            1. Perform a search in A [Search Area].
        </p>        
<div class="img-only">
            <img alt="Image of touching the area to search by text" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=j2y2qz5ont3FNFFFXjdmQ&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            2. Lightly touch B [Display Area] and then detach your hand from the screen.
        </p>        
<div class="img-only">
            <img alt="Image to activate by selecting the right area" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=FHDY3ZBrdiLTcoRVz5CgEQ&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            3. Touch B [Display Area] again, and you can now scroll up and down.
        </p>        
<div class="img-only">
            <img alt="Image of selecting the content you like on the right screen" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=eiM03sKsrLmH1vxj2cbA&amp;portalId=P1">
        </div>
        <p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[StanbyME TV] I can’t scroll through search results on Netflix

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