Help library: Help library: [LG TV game] When I play a particular game title, game operation stuttering occurs [Xbox]

<div oncontextmenu="return false" onselectstart="return false" ondragstart="return false" >
	<html lang="en">
<head>
<meta>
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width">
<style type="text/css">
@import url(https://fonts.googleapis.com/earlyaccess/notosanskr.css);
.tal {text-align:left !important;}
.ml-1 {margin-left:20px !important;}
.mt-1 {margin-top:20px !important;}
caption {overflow:hidden;width:1px;height:1px;margin:0;padding:0;font-size:1px;text-indent:-9999px;}
.content-service-view {font-family:'Noto Sans','Noto Sans KR',sans-serif;font-size:14px;line-height:1.6;}
.content-service-view .lg-red {color:#ec455a;}
.content-service-view strong {font-weight:600;}
.content-service-view p {margin:0 0 10px 0;padding:0;color:#333;}
.content-service-view .txt-idt {margin-left:1.14em !important;text-indent:-1.14em;}
.content-service-view .txt-idt * {text-indent:0;}
.content-service-view .iframe-wrap {margin-top:15px;}
.content-service-view .iframe-wrap iframe {width:640px;}
#contentsViewer .content-service-view .iframe-wrap iframe {height:360px !important;}
.content-service-view .info-subject {margin:0 0 15px;padding:0;font-size:20px;color:#444;line-height:1.5;}
#contentsViewer .content-service-view .info-subject {margin:0;padding:0 0 15px;}
.content-service-view .tit {position:relative;margin:60px 0 15px 0;padding:0;font-weight:600;font-size:22px;color:#444;line-height:1.5;}
.content-service-view .tit:before {content:"";overflow:hidden;position:absolute;left:0;top:-8px;width:25px;height:3px;background:#ec455a;}
.content-service-view .tit:first-child {margin-top:0;}
.content-service-view .info-subject+.tit {margin-top:40px;}
.content-service-view .sub-tit {position:relative;margin:60px 0 10px;padding:0 0 0 22px;font-size:17px;font-weight:500;line-height:1.5;}
.content-service-view .sub-tit:before {content:"";overflow:hidden;position:absolute;left:0;top:5px;width:18px;height:18px;border-radius:50%;background:#999 url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=CYfUaCPKDZkbFewB3OjoAA&amp;portalId=P1) no-repeat 4px 50%;background-size:10px;}
.content-service-view .sub-tit:first-child,
.content-service-view .tit+.sub-tit {margin-top:20px;}
.content-service-view .sub-tit .num {display:block;position:absolute;left:0;top:5px;width:17px;height:17px;text-align:center;border-radius:50%;font-size:11px;color:#fff;background:#999;}
.content-service-view .info-tit {margin:20px 0 0;padding-left:20px;font-size:15px;font-weight:500;background:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=81CJtgOoS8EBzjcpk4oCvA&amp;portalId=P1) no-repeat 0 5px;background-size:15px;}
.content-service-view .info-desc {margin:0.3em 0 0.5em;font-weight:500;color:#000;}
.content-service-view .info-desc.idt {margin-left:18px;text-indent:-18px;}
.content-service-view .img-only {margin:0 0 20px;}
.content-service-view .img-only img {max-width:100%;margin-bottom:15px;}
.content-service-view .img-only img:last-child {margin-bottom:0;}
.content-service-view .img-box {margin:15px 0;font-size:0;line-height:0;}
.content-service-view .img-box a {font-size:0;line-height:0;}
.content-service-view ol,
.content-service-view ul {margin:0 0 20px;padding:0;list-style:none;}
.content-service-view .cause-list {margin-top:0;}
.content-service-view .cause-list li {position:relative;margin-top:5px;padding-left:10px;line-height:1.5;}
.content-service-view .cause-list li:before {content:"";position:absolute;left:0;top:9px;overflow:hidden;width:3px;height:3px;border-radius:50%;background:#000;}
.content-service-view .bul-list {margin-top:15px;}
.content-service-view .bul-list li {position:relative;margin-top:7px;padding-left:10px;line-height:1.5;}
.content-service-view .bul-list li:before {content:"";position:absolute;left:0;top:9px;overflow:hidden;width:4px;height:4px;border-radius:50%;background:#ec455a;}
.content-service-view .link-list {margin-top:10px;}
.content-service-view .link-list li {display:table;box-sizing:border-box;width:100%;margin-top:10px;padding:8px 15px;border-radius:8px;box-shadow:2px 4px 16px 1px rgba(0,0,0,0.14);}
.content-service-view .link-list li .link-tit {display:table-cell;padding-right:5px;font-weight:600;vertical-align:middle;}
.content-service-view .link-list li .right {display:table-cell;text-align:right;}
.content-service-view .link-list li .ver {display:inline-block;margin-top:5px;color:#999;}
.content-service-view .link-list li .right a {margin-left:10px;}
.content-service-view .tbl-scroll {position:relative;overflow-x:auto;margin:0 0 15px;}
.content-service-view .tbl-scroll table {border-collapse:collapse;}
.content-service-view .tbl-scroll th,
.content-service-view .tbl-scroll td {padding:7px;border:1px solid #ccc;text-align:center;white-space:nowrap;vertical-align:middle;font-size:14px;line-height:1.6;}
.content-service-view .tbl-scroll th {font-size:15px;font-weight:600;background:#ddd;}
.content-service-view .tbl-scroll td p {margin-bottom:0;}
.content-service-view [class^="icon-"] {display:inline-block;overflow:hidden;width:14px;height:14px;text-indent:-5000px;margin-right:2px;vertical-align:-2px;background-image:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=e6Br68S0ipa4zVZ3ZhqQ&amp;portalId=P1);background-size:100%;}
.content-service-view .icon-down {background-image:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=cSrRVKKz6eHJNHzIRgzWA&amp;portalId=P1);}
.content-service-view [class^="btn0"] {display:inline-block;height:32px;padding:0 15px;border:1px solid #ec455a;border-radius:18px;text-decoration:none;font-size:14px;color:#ec455a;line-height:2;background:#fff;}
.content-service-view .btn01:hover {color:#fff;background:#ec455a;}
.content-service-view .link-btn {display:inline-block;height:32px;margin-top:5px;padding:0 15px;border:1px solid #d2d2d7;border-radius:18px;text-decoration:none;font-size:14px;color:#ec455a;line-height:2;background:#fff;}
.content-service-view .link-btn:hover {border-color:#ec455a;}
.content-service-view .link-txt {display:inline-block;text-decoration:underline;vertical-align:top;color:#ec455a;}
.content-service-view .tip-box {margin:15px 0 25px;padding:20px 22px 10px;border:2px solid #ddd;border-radius:8px;}
.content-service-view .tip-box .tip-tit {display:block;position:relative;padding-left:22px;font-size:15px !important;color:#222;}
.content-service-view .tip-box .tip-tit:before {content:"!";position:absolute;left:0;top:5px;width:16px;height:16px;border-radius:50%;text-align:center;font-size:11px;color:#fff;background:rgb(192, 192, 192);}
.content-service-view .tip-box p {margin-top:1em;color:#ec455a !important;}
.content-service-view .tip-box strong {font-size:14px;}
.content-service-view .tip-box&gt;p&gt;strong {color:#ec455a !important;}
.content-service-view .tip-box .con-view {margin:1em 0 15px;color:#333;}
.content-service-view .tip-box .bul-list {margin-bottom:15px;}
.content-service-view .txt-box {max-width:600px;}
.content-service-view .txt-box+.txt-box {margin-top:25px;}
.content-service-view .txt-box h4 {margin:0;padding:6px;text-align:center;font-size:18px;font-weight:600;background:#ddd;}
.content-service-view .txt-box ul {margin:0 7px;}
.content-service-view .txt-box li {display:flex;flex-wrap:wrap;padding:5px;border-bottom:1px solid #ddd;}
.content-service-view .txt-box li div {flex:1 1 50%;}
.content-service-view .txt-box li span {display:block;position:relative;padding-left:10px;font-size:16px;font-weight:600;}
.content-service-view .txt-box li span:before {content:"";position:absolute;left:0;top:10px;overflow:hidden;width:4px;height:4px;border-radius:50%;background:#000;}
.content-service-view .txt-box li p {margin:0;padding:0 0 0 10px;font-size:15px;}
.content-service-view .img-banner {margin-top:2em;}
.content-service-view .img-banner .mo {display:none;}
.content-service-view .img-banner .pc {display:block;position:relative;height:168px;margin-right:175px;background:#e9ecf1 url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=EYElckJimMpH2v7UAxQSvw&portalId=P1) no-repeat 0 50%;background-size:contain;}
.content-service-view .img-banner .pc a {position:absolute;top:0;right:-175px;}
.content-service-view .img-banner .pc a img {-webkit-box-shadow: 2px 2px 5px 0px rgba(118,118,118,1);-moz-box-shadow: 2px 2px 5px 0px rgba(118,118,118,1);box-shadow: 2px 2px 5px 0px rgba(118,118,118,1);}
.content-service-view .ir-hidden {position:absolute;margin:-1px;width:1px;height:1px;padding:0;border:0;white-space:nowrap;overflow:hidden;clip:rect(0, 0, 0, 0);clip-path:inset(50%);}
.content-service-view .mobile-txt {display:none;margin-top:-10px;padding-left:20px;color:#999;background:url(https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Xw5rvb0UTyjfo1LwHfIJ7w&amp;portalId=P1) no-repeat 0 5px;background-size:15px;}
.content-service-view .help-txt {position:relative;margin:30px 0 0;padding:0 0 0 15px;font-size:13px;color:#666;}
.content-service-view .help-txt:before {content:'＊';position:absolute;left:0;top:-1px;font-size:12px;font-weight:600;color:#ec455a;}
@media screen and (max-width: 768px) {
.content-service-view img {max-width:100% !important;}
.content-service-view .mobile-txt {display:block;}
.content-service-view .iframe-wrap {position:relative;overflow:hidden;height:0;padding-top:30px;padding-bottom:56.25%;}
.content-service-view .iframe-wrap iframe {position:absolute;top:0;left:0;width:100%;height:90% !important;}
#contentsViewer .content-service-view .iframe-wrap iframe {height:90% !important;}
.content-service-view .iframe-wrap+.tit {margin-top:0;}
.content-service-view .img-banner .mo {display:block;}
.content-service-view .img-banner .mo img {width:100%;}
.content-service-view .img-banner .pc {display:none;}
}
</style>

</head>
<body>
    
<div class="content-service-view">
        
<ul class="cause-list">
            
<li>Some particular game titles (ex. Red Dead Redemption 2, etc.) only provide 30fps screen displays and stuttering (afterimage) may occur.</li>
            
<li>When using game titles with a frequency of less than 60Hz, you can improve the image quality by turning off ALLM (screen latency prevention function) on the game console and setting and using the [TruMotion] menu on the TV.</li>
        </ul>
        
<div class="tip-box">
            <strong class="tip-tit">Wait! Find out more</strong>
            
<div class="con-view">
                You can improve the image quality by smoothing the screen through the [TruMotion] setting of the TV function. <br>
                TruMotion cannot be set if you set the game mode for the video mode in the TV settings.<br>
                From TruMotion settings, set the most comfortable mode to view from among cinematic motion, natural motion and smooth motion.
            </div>
        </div>
        
<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">Does game operation stuttering occur?</h3>
        <p class="info-desc idt">➔ From the Xbox settings, change the video mode.</p>        
<div class="con-view">
            <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=bxanuzqYvmhzxFihKzjSgA&amp;portalId=P1">  on the [Xbox] → [Standard] → [TV and Display Options] → [Advanced] → [Video Mode] → [Allow Automatic Short Standby Time] and [Allow Refresh Cycle] → OFF.
        </div><br>
        <p class="txt-idt">
            1. From [Settings], select [TV and Display Options] in [Standard].
        </p>        <p class="txt-idt">
            2. Select [Video Mode].
        </p>        <p class="txt-idt">
            3. Uncheck [Allow Automatic Short Standby Time] and [Allow Refresh Cycle].
        </p>        
<h3 class="sub-tit">Executing the TruMotion setting from the TV settings menu</h3>
        <p class="info-desc idt">➔ TruMotion setting in [2022 WebOS 22].</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=UDFMSqf1DIrGE4D8zBl6cw&amp;portalId=P1"> button on the remote control and select [All Settings] → [Picture] → [Advanced Settings] → [Clarity] → [TruMotion].
        </div><br>
        <p class="txt-idt">
            1. After turning on the TV, press the [Settings] button on the remote control.<br>
            From [Settings], select [All Settings].
        </p>        
<div class="img-only">
            <img alt="selecting All Settings by pressing Settings on the remote control" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=nXCj02GxzaiYUITKCY8Xg&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            2. On [Picture], select [Advanced Settings].
        </p>        
<div class="img-only">
            <img alt="selecting Advanced Settings from the on-screen menu" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=VljD1sMAUPvzqR7s2Xwz8w&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            3. Select [Clarity].
        </p>        
<div class="img-only">
            <img alt="Image to select clarity" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=8wGwpF3BBUp2XAs5ST09Q&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            4. Select [TruMotion].
        </p>        
<div class="img-only">
            <img alt="Images that select True Motion" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=r4OYuXSbIQhCIARiRrOXA&amp;portalId=P1">
        </div>
        <p class="txt-idt">
            5. Select an easy-to-view mode from among cinematic motion, natural motion and smooth motion.
        </p>        
<div class="img-only">
            <img alt="selecting the appropriate item from the menu of True Motion" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=mxQ3sjVPInixKrs37Oi9w&amp;portalId=P1">
        </div>
        
<div class="tip-box">
            <strong class="tip-tit">How to set TruMotion from the settings menu by year</strong>
            <p>
                
<span><strong>[2021 WebOS6.0]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=wKKKNbMrRvP7my3nq7W76g&amp;portalId=P1"> button on the remote control and select [All Settings] → [Picture] → [Advanced Settings] → [Clarity] → [TruMotion].
                </span>
            </p>            <p>
                
<span><strong>[2020 webOS5.0]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=ccDXxHVlWw0AeCeeAFg&amp;portalId=P1"> button on the remote control and select [All Settings] → [Picture] → [Picture Mode Settings] → [Picture Option] → [TruMotion].
                </span>
            </p>            <p>
                ※ If your remote control does not have the [ <img style="width: 24px; vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=cwocCSPEA7lPMyd4DWVxg&amp;portalId=P1"> ] button, press the Home [ <img style="width: 24px; vertical-align: bottom;" alt="home" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=MPJ9airg4Xx37nL8O1Tnzg&amp;portalId=P1"> ] button, and select Settings [ <img style="width: 24px; vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=PGRznijfXGEWku78n4cdQ&amp;portalId=P1"> ] on the screen.
            </p>            
<div class="img-only">
                <img alt="Entering the menu by pressing the home button on the remote control and selecting the settings button on the screen that appears." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=VZcRz6FHNu0w16ouP0bow&amp;portalId=P1">
            </div>
        </div>
        <p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

</body>
</html>
	
</div>

Help library

[LG TV game] When I play a particular game title, game operation stuttering occurs [Xbox]

Contact