Help library: Help library: [LG TV] If you can't see the screen, run a picture test to check your TV for issues

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<h3 class="sub-tit">If you can't see the screen on your TV, first try pressing the menu button on your TV remote to see if the menu appears.<br/>
            <strong>(You must test with your TV remote.)</strong>
        </h3>
        
<ul class="cause-list">
            
<li>If the TV menu appears, it's most likely due to a video signal from an external device.</li>
            
<div class="img-only">
                <img alt="Press the Setup button on your TV remote to output an image to the screen" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=XUKxBNq6VnLcoNGfv7pVLQ&amp;portalId=P1"/>
            </div>
            
<li>Run Screen Self-diagnosis on your TV to further check for abnormalities on your TV.</li>
            
<li>After running a test to verify that the image signal is output normally, you can select whether there is an error with the signal on the screen.<br/>
                If there are no problems in the test, check the connected external device or broadcast signal.
            </li>
        </ul>
        
<h3 class="sub-tit">As of 2021, OLED TVs are set up differently than other TVs.</h3>
        <p>webOS24 [2024 OLED TV] Remote Control Settings[ <img style="width: 24px; vertical-align: bottom;" alt="Setting button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=XhARQmSHM3y9rMGbnFE7ug&amp;portalId=P1"/>
            ] button → [All Settings] → [Support] → [Screen Self-Diagnosis]<br/>
            webOS23 ~ 22 [2023 ~ 2022 OLED TV] remote control's Settings[ <img style="width: 24px; vertical-align: bottom;" alt="Setting button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=zhKKxrfIZ06CPi2pl38TXg&amp;portalId=P1"/>
            ] button → [All Settings] → [General] → [OLED Care] → [Device Self-Care] → [Screen Self-Diagnosis]<br/>
            webOS6.0 [2021 OLED TV] remote control's Settings[ <img style="width: 24px; vertical-align: bottom;" alt="Setting button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=LjjAlL5qDXwxtYbtNzfWg&amp;portalId=P1"/>
            ] button → [All Settings] → [Support] → [OLED Care] → [Device Self-Care] → [Screen Self-Diagnosis]<br/>
            webOS5.0 [2020 OLED TV] Settings[ <img style="width: 24px; vertical-align: bottom;" alt="Setting button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Zt0j5oeIkkqaICGlndFzw&amp;portalId=P1"/>
            ] button on remote control → [All Settings] → [Support] → [Additional Settings] → [Picture Test]<br/>
            webOS4.5 ~ [2019 OLED TV] Settings[ <img style="width: 24px; vertical-align: bottom;" alt="Setting button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=DYZ4Mc3amIrGFWCa6lytPA&amp;portalId=P1"/>
            ] button on the remote control → [All settings] → [Picture] → [Picture Test]
        </p>        <p>webOS24 ~ 6.0 [2024 ~ 2021] Remote Control Settings[ <img style="width: 24px; vertical-align: bottom;" alt="Setting button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=LrEuZdJrrU7JGKMASNhA&amp;portalId=P1"/> ]
            button → [All Settings] → [Support] → [Screen Self-Diagnosis]<br/>
            webOS5.0 [2020] Settings[ <img style="width: 24px; vertical-align: bottom;" alt="Setting button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=9cav7GoYdQK8g7XUIKQtgA&amp;portalId=P1"/>
            ] button on remote control → [All Settings] → [Support] → [Additional Settings] → [Picture Test]<br/>
            webOS4.5 ~ [2019] Settings[ <img style="width: 24px; vertical-align: bottom;" alt="Setting button" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=wsPYwha8mzdEB2eCPRnFQ&amp;portalId=P1"/>
            ] button on the remote control → [All settings] → [Picture] → [Picture Test]
        </p>        
<div class="img-only">
            <img alt="Run a picture test 1" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=aYC3IObDtV18gQvYvkHJFw&amp;portalId=P1"/>
        </div>
        
<div class="img-only">
            <img alt="Run a picture test 2" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=KZKS6Ku0D5jjEs4M8g4xSg&amp;portalId=P1"/>
        </div>
        <p class="help-txt">This guide was created for all models, so the images or content may be different from your
            product.</p>    </div>

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[LG TV] If you can't see the screen, run a picture test to check your TV for issues

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