Help library: Help library: Troubleshoot using the chatbot feature of your webOS24 TV

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}

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}
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<div class="content-service-view">
        <p class="info-desc">2024 TV models introduce a chatbot feature, which provides troubleshooting assistance in a conversational format.<br/>
            Engage with the chatbot to troubleshoot common problems, such as connectivity with external devices or power-related issues.<br/>
            Troubleshooting your TV is quick and easy with our chatbot feature.
        </p>        
<h3 class="sub-tit">How to use the chatbot</h3>
        <p class="txt-idt">1. Press the [Settings] button on the remote control. On the menu that appears on the left, select the Chatbot icon at the top to open the Chatbot dialog.</p>        
<div class="img-only">
            <img alt="Press the Settings button on your remote control and select the Chatbot icon from the quick menu that appears." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=jIPi1CTeUpy8cqLGJdZbw&amp;portalId=P1"/>
        </div>
        <p class="txt-idt">2. Alternatively: Press the [ Home ] button on the remote control. Select [Accessibility] from the menu that appears, then [Chatbot] to open the chatbot dialog.</p>        
<div class="img-only">
            <img alt="Press the Home button on your remote control and select Accessibility from the menu that appears." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=wkfLDKrGmBS85weHA0ofA&amp;portalId=P1"/>
        </div>
        
<div class="img-only">
            <img alt="Select Chatbot from the Accessibility menu" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=jPXOWP87n7n11hXrWn2kTw&amp;portalId=P1"/>
        </div>
        
<h3 class="sub-tit">On the chatbot interface, use the pointer and directional keys on your remote control to select the category of your inquiry.</h3>
        <p class="info-desc">Once the issue is selected, the chatbot will autonomously operate the TV's functions to detect any abnormalities.</p>        
<div class="img-only">
            <img alt="Select the category of your inquiry from the chatbot dialog" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=EcJzHM9Ui4EGhHiJxMxgGA&amp;portalId=P1"/>
        </div>
        <p>The chatbot also provides device information, user manuals, quick help, and more through an additional menu.</p>        
<div class="img-only">
            <img alt="Check your TV's model name and serial number using the chatbot" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=lPMjZ1EoJvj9GDfaddgg&amp;portalId=P1"/>
        </div>
        <p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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Help library

Troubleshoot using the chatbot feature of your webOS24 TV

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