Help library: Help library: [LG TV ThinQ] How can I register my TV?

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<h2 class="tit">Are you seeking to register your ThinQ product?</h2>

<h3 class="sub-tit">Before connecting ThinQ</h3>

<li>Make sure that your TV and router are turned on.<br>
If your TV is far from the router, you may experience some latency or performance issues during the registration or installation process due to weak signals.</li>

<li>Turn off mobile data / Connect to a Wi-Fi network<br>
Disable mobile data or cellular data on your smartphone and connect it to the same Wi-Fi network to which your TV is connected.
</li>
</ul>

<div class="con-view">
The product does not support 5G Wi-Fi.<br>
It is only supported in products released in 2017 or later. (Some models may still not support the feature).
</div>

<h3 class="sub-tit">Installing the ThinQ app</h3>
<p class="txt-idt">
1. Download LG ThinQ from Google Play or App Store and install it.
</p>

<div class="tip-box">
<strong class="tip-tit">Download the app</strong>

<div class="img-box">
<a title="open new window Google Play" href="https://play.google.com/store/apps/details?id=com.lgeha.nuts&amp;hl=ko" target="_blank">
<img alt="Google play" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=8vQKnZwlfuCTsRe29A5Mg&amp;portalId=P1">
</a>
<a title="open new window App Store" href="https://apps.apple.com/app/lg-smartthinq/id993504342" target="_blank">
<img alt="App Store" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=yuQKIp7aGbOpRZEhJw29EA&amp;portalId=P1">
</a>
</div>
</div>
<p class="txt-idt">
2. Once the installation is completed, open the app.
</p><p class="txt-idt">
3. Please allow the app necessary access permissions to enable various features of the app.
</p>

<h3 class="sub-tit">Registering TV to the ThinQ app</h3>
<p class="info-desc">➔ Download the LG ThinQ app, open and then log into the app.</p>

<p class="txt-idt">
1. Download the LG ThinQ app, open and then log into the app.
</p><p class="txt-idt">
2. Tap the ‘Add a Device' button.
</p>

<div class="img-only">
<img alt="Image to select and add a product from Thinq" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=eSBlvWJgn2IO0U2lZO1WQ&amp;portalId=P1">
</div>
<p class="txt-idt">
3. Select the Select Device button.
</p><p class="txt-idt">
4. Turn on your TV and make sure your smartphone is connected to the same Wi-Fi network to which the TV is connected.<br>When connected, tap Next.
</p>

<div class="img-only">
<img alt="Image that connects TV and Thinq by entering PIN CODE" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=QgFwwRJSJI9kJ4Q3naMpQ&amp;portalId=P1">
</div>
<p class="txt-idt">
5. Select your TV from the device list.
</p><p class="txt-idt">
6. Enter the PIN code appearing on your TV screen and tap the Next button.
</p>

<div class="img-only">
<img alt="Image that connects Thinq to the TV's AI homeboard through an account" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=S07S6BK3VSp4dcSx8yL0Q&amp;portalId=P1">
</div>
<p class="txt-idt">
7. If you wish to manage IoT devices registered to your LG ThinQ account on the TV AI Home Board, tap the Link button.
<br>Otherwise, tap the Skip button.
</p><p class="txt-idt">
8. Registration is complete. Tap the Go to Home button.
</p>

<div class="img-only">
<img alt="Image that has been completed in the Thinq" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=YPpsdEyXM76thM4uS2GV2w&amp;portalId=P1">
</div>
<p class="txt-idt">
9. Your TV is successfully registered to ThinQ.
</p>

<h3 class="sub-tit">I am prompted to enter a passcode while registering my TV to ThinQ.</h3>
<p class="txt-idt">
1. Android devices (LG/SS): If you see ‘LGE_AC2_xxxx’ appearing during the [Connecting Devices] process, tap the Connect button.
</p><p class="txt-idt">
2. iOS devices (iPhone): Connect to a Wi-Fi network by following the on-screen instruction from the app and return to the app screen.
</p>

<div class="tip-box" style="padding:0px 20px !important;">
<p><strong>Check the product’s Wi-Fi naming format.</strong><br>If the format is ‘LGE_AC-XX-XX-XX’, enter ‘lge12345’.<br>
If it is ‘LGE_AC_XXXX’, enter the last four digits (corresponding to the ‘XXXX’ part) twice consecutively.</p>

<div class="con-view">
(Example)<br>
If the network name is ‘LGE_AC-31-54-ae’, then the passcode is <strong class="lg-red">'lge12345'</strong><br>
If the name is ‘LGE_AC2_<strong class="lg-red">5fe9</strong>’, then the passcode is ‘<strong class="lg-red">5fe95fe9</strong>’
</div>
</div>

<div class="tip-box">
<strong class="tip-tit">Wait! Here are more tips!</strong>
<p><strong>Network Setting Errors</strong></p>

<div class="con-view">
During the registration, the following screen appears if your smartphone and your product are not connected to the same Wi-Fi network.<br>
Please connect them to the same network.
</div>
</div>

<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG TV ThinQ] How can I register my TV?

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