Help library: Help library: [LG TV] How Do I Turn Video Description (Audio Description) Off?

[LG TV] How Do I Turn Video Description (Audio Description) Off?

Troubleshooting TVS/SOUNDBARS 02/11/2026

<body >
  
<div class="content-service-view">
     <p class="info-desc">
      If you hear a voice describing characters’ actions or scenes while watching TV, the [Video Description] feature designed for the visually impaired is enabled. <br/>
      [Video Description] works only for programs or channels where the broadcaster supports it. <br/>
      You can easily turn off [Video Description] in the TV settings. If you still hear the narration after turning off [Video Description] on the TV, check your set-top box settings as well.
     </p>     
<h2 class="tit">Why is my TV describing what’s happening on screen?</h2>
     
<ul class="cause-list">
      
<li>The [Video Description] feature, designed to assist the visually impaired by reading on-screen content aloud, is currently enabled.</li>
      
<li>The settings may have been changed accidentally while using the remote control.</li>
      
<li>The feature may be enabled on your connected set-top box instead of the TV itself.</li>
     </ul>
     
<h2 class="tit">How To Turn Enable or Disable [Video Description]</h2>
     
<div class="tip-box">
      <strong class="tip-tit">Steps by TV Model Year (webOS Version)</strong>
      
<ul class="cause-list">
        
<li>2023 and Newer TVs [webOS 23 or later] Press [Settings] on the remote → Select [All Settings] → [General] → [Accessibility] → [Video Description]</li>
        
<li>2021–2022 TVs [webOS 6.0–22]: Press [Settings] on the remote → Select [All Settings] → [General] → [Accessibility] → [Video Description]</li>
        
<li>2020 and Older TVs [webOS 5.0 or earlier]: Press [Settings] on the remote → Select [All Settings] → [Accessibility] → [Video Description]</li>
      </ul>
    </div>
    
<h3 class="sub-tit"> How to turn on [Video Description] on 2025 and newer TVs (webOS25 or later)</h3>
    
<ol class="list-multiple">
      
<li>1. Press the [Settings] button on your remote control, then select [All Settings] in the top-left corner of the screen.</li>
      
<li>2. Select [General], then select [Accessibility].</li>
      
<li>3. Select [Video Description], then set it to [On].</li>
    </ol>
    
<div class="img-only"><img src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=UAsn7SNQGlNZIk8Pv7ppw&amp;portalId=P1" alt="TV screen showing [Video Description] set to [On]."/></div>
    
<h2 class="tit">Why Do I Still Hear Video Description After Turning It Off?</h2>
    <p>
      If you turned off [Video Description] on the TV but you still hear audio descriptions, the issue likely stems from your set-top box settings, not the TV.<br/>
Check and adjust the settings on the set-top box using your set-top box remote control.<br/>
For detailed instructions on how to change these settings, contact your service provider.

</p>    
    <p class="mobile-txt">Move left or right to check the contents.</p>    <p class="help-txt">This guide was created for all models, so the images or content may be different from your
      product.</p>  </div>

</body>
</html>
	
</div>

*Required question

Article Feedback Article Feedback

1. Was this information helpful?*

Please fill out the required field.

YES NO

Need immediate help?

2. How would you improve the information?*

Please fill out the required field.

Characters left : /

Submit

Thank you for your feedback!

Help library

[LG TV] How Do I Turn Video Description (Audio Description) Off?

Why is my TV describing what’s happening on screen?

How To Turn Enable or Disable [Video Description]

How to turn on [Video Description] on 2025 and newer TVs (webOS25 or later)

Why Do I Still Hear Video Description After Turning It Off?

Contact