You can install a variety of apps from the LG Apps and delete the ones you no longer need.
If an app won't install, make sure you're signed in to your LG Account, your TV is connected to the internet, your LG Services Country setting matches your region, and your TV has enough storage space.
If you're still having trouble after checking these settings, you may need to reset your TV.
Why Can’t I Install or Find an App?
1. Not Signed In to Your LG Account
If you’re not signed in to your LG Account, you may not be able to install or use some apps.
2. Internet Connection and LG Services Country Settings
An unstable internet connection can prevent apps from downloading.
Downloads may also be unavailable if your LG Services Country setting doesn't match your actual location.
Please note that some apps may not be available in your area, as app availability can vary by region and TV model.
3. Not Enough Storage Space
If your TV’s storage space is full, you may need to delete apps you no longer need before installing new ones.
Installing and Removing Apps and Checking Settings
Step 1. Check the LG Services Country Setting
On your TV remote, press the [Settings] (gear icon) or [Mute] button three times in a row.
Make sure [LG Services Country] is set to your actual location. If it's set to [Other] or a different country, you may not be able to install apps.
2026 and newer TVs (webOS 26 or later): Press the [Settings] button on your remot, [All Settings], [System], [Location], [LG Services Country]
2021 and newer TVs (webOS 6.0 or later): Press the [Settings] button on your remote, [All Settings], [General], [System], [Location], [LG Services Country]
2020 and older TVs (webOS 5.0 or earlier): Press the [Settings] button on your remote, [All Settings], [General], [Location], [LG Services Country]
Step 2. Check Your TV's Network Connection
Make sure your TV is connected to the internet, either with a wired or Wi-Fi connection.
2026 and newer TVs (webOS 26 or later): Press the [Settings] button on your remote, [All Settings], [System], [Network], [Wi-Fi Connection]
2021 and newer TVs (webOS 6.0 or later): Press the [Settings] button on your remote, [All Settings], [General], [Network], [Wi-Fi Connection]
2020 TVs (webOS 5.0): Press the [Settings] button on your remote, [All Settings], [General], [Network Connection Settings], [Wi-Fi Connection]
2019 TVs (webOS 4.5): Press the [Settings] button on your remote, [All Settings], [General], [Wi-Fi Connection]
2018 and older TVs (webOS 4.0 or earlier): Press the [Settings] button on your remote, [All Settings], [Network], [Wi-Fi Connection]
Step 3. Accept the User Agreements
To use apps, accept all required User Agreements.
2021 or later TVs (webOS 6.0 or later): Press [Settings] on your remote, [All Settings], [Support], [Privacy & Terms], [User Agreements]
2020 TVs (webOS 5.0): Press [Settings] on your remote, [All Settings], [Support], [Additional Settings], [User Agreements]
2019 or earlier TVs (webOS 4.5 or earlier): Press [Settings] on your remote, [All Settings], [General], [User Agreements]
Step 4. Sign In to Your LG Account
Sign in to your LG Account to use apps without restrictions.
Press the Home button on your remote, then select the User icon on the screen.
If the User icon doesn't appear, select [ThinQ Home Dashboard] or [AI Home Dashboard].
Select one of the available sign-in methods to sign in, or start creating an LG Account.
Step 5. Install an App
Press the Home button on the remote, and then select [APPS] or [LG Apps].
Select the Search icon at the top of the screen.
Enter the name of the app in the search bar, and then select [Search].
Select the app from the search results, and then select [Install] on the app details screen.
Once installed, select[Launch] to open the app.
Step 6. Delete an App
Press the Home button on your remote.
Select the app you want to delete, then press and hold the Wheel (OK) button to enter Edit App List mode.
Select the Trash icon above the app.
When 'Are you sure you want to delete it?' appears, select [Yes].
Step 7. Reset Your TV
Caution: Resetting your TV will delete all account settings and installed apps.
2026 and newer TVs (webOS 26 or later): Press the [Settings] button on your remote, [All Settings], [System], [Reset to Initial Settings]
2021 and newer TVs (webOS 6.0 or later): Press the [Settings] button on your remote, [All Settings], [General], [System], [Reset to Initial Settings]
2020 TVs (webOS 5.0): Press the [Settings] button on your remote, [All Settings], [Support], [Reset to Initial Settings]
2019 and older TVs (webOS 4.5 or earlier): Press the [Settings] button on your remote, [All Settings], [General], [Reset to Initial Settings]
Step 8. Still need help?
If the issue persists after following the steps above, you can get further support through LG Chatbot on our website or by requesting a technician visit.
(Note: A service fee may apply if your product is out of warranty.)
FAQ
- Q. Can I install region-specific apps on a TV I bought in another country?
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A. Apps and services are tied to the country where the TV was sold, so you may not be able to install apps meant for a different region.
Also, changing your TV's region settings through unsupported methods may prevent apps from installing or updating properly.
- Q. Why does my TV say there isn't enough storage to install an app?
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A. This message appears when your TV doesn't have enough internal storage.
Open[Edit App List] from the Home menu, then delete apps you no longer use to free up space.
This guide is based on standard models. The settings menu may vary by model.
