If you cannot install or open an app on your LG TV, check your internet connection, the LG Services Country setting, and for any temporary system errors.
You may not be able to install or use an app if it is not available for your TV model or your selected LG Services Country, or if the app provider has discontinued the service.
Why Can’t You Install an App on Your LG TV?
- If your router signal is unstable, your TV may not receive the data needed to install or open the app.
- If the LG Services Country setting is incorrect, you may not be able to install or open streaming apps available in your country or region.
- The app may not support your TV model or the country or region selected under LG Services Country.
- You may not be able to install or use the app if the provider has discontinued the service due to a policy change or contract expiration.
How to Fix an App That Does Not Install
Step 1. Check App Compatibility
- Check whether the app is available for your TV model, webOS version, and country or region.
- For detailed app support information, visit LG Apps.
Step 2. Check the LG Services Country Setting
Check Your TV’s webOS Version
Press the Settings button (gear icon) or the Mute button on your remote three times in a row to view your TV’s webOS version.
- If the LG Services Country setting is incorrect, update it based on your webOS version:
- For TVs released in 2026 or later (webOS 26 or later): Select Settings, All Settings, System, and then Location. Then select the correct country or region.
- For TVs released between 2021 and 2025 (webOS 6.0 to webOS 25): Select Settings, All Settings, General, System, and then Location. Then select the correct country or region.
- For TVs released in 2020 or earlier (webOS 5.0 or earlier): Select Settings, All Settings, General, and then Location. Then select the correct country or region.
Step 3. Restart Your Router
- Unplug your router’s power cable. Wait five seconds, then plug it back in.
- Wait one to two minutes, then try installing or opening the app again.
Step 4. Test Your Internet Connection with a Mobile Hotspot
- Turn on your smartphone’s mobile hotspot.
- Connect your TV to the hotspot.
- Check whether the app installs or opens normally.
- If the app works with the hotspot but not with your regular internet connection, check your router or contact your internet service provider.
Step 5. Reconnect Your TV to the Internet
- If you use a wired connection, connect the Ethernet cable to your TV and try installing or opening the app again. For a Wi-Fi connection, follow the menu path for your TV’s webOS version:
- For TVs released in 2021 or later (webOS 6.0 or later): Select Settings, All Settings, General, Network, Internet Connection, and then Wi-Fi Connection.
- For TVs released in 2020 (webOS 5.0): Select Settings, All Settings, Connection, Network Connection Settings, and then Wi-Fi Connection.
- For TVs released in 2019 (webOS 4.5): Select Settings, All Settings, Connection, and then Wi-Fi Connection.
- For TVs released in 2018 or earlier (webOS 4.0 or earlier): Select Settings, All Settings, Network, and then Wi-Fi Connection.
Step 6. Update Your TV Software
- Update your TV software to the latest version:
- For TVs released in 2020 or later (webOS 5.0 or later): Select Settings, All Settings, Support, Software Update, and then Check for Updates.
- For TVs released in 2019 or earlier (webOS 4.5 or earlier): Select Settings, All Settings, General, About This TV, and then Check for Updates.
Step 7. Still Need Help?
If the issue continues, request a repair service.
Frequently Asked Questions
- Q. Why Can’t I Install Certain Streaming Apps?
- A. Certain apps may be unavailable due to the provider's service policy, regional restrictions, or discontinued support.
- Q. How Can I Check Which Apps Are Available on a TV Purchased in Another Country?
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A. The apps available on your TV depend on where the TV was originally sold.
As a result, some apps available in your current country or region may not be available on your TV.
Move left or right to check the contents.
This guide is based on standard models. The settings menu may vary by model.
