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[G3] FAQ





image FAQ









What are the functions available via Bluetooth

You can connect a Bluetooth audio device such as a Stereo/Mono headset or Car Kit. Also, when the FTP server is connected to a compatible device, you can share content stored on the storage media.




If my Bluetooth headset is connected, can I listen to my music through my 3.5 mm wired headphones?

When a Bluetooth headset is connected, all system sounds are played over the headset. As a result, you will not be able to listen to music through your wired headphones.




How can I backup Contacts?

The Contacts data can be synchronized between your phone and Gmail™.



Is it possible to set up one-way sync with Gmail?

Only two-way synchronization is available.



Is it possible to synchronize all email folders?

The Inbox is automatically synchronized. You can view other folders by tapping the Menu Key image and select Folders to choose a folder.

Google™ Service

Gmail Log-In

Do I have to log into Gmail whenever I want to access Gmail?

Once you have logged into Gmail, no need to log into Gmail again.

Google™ Service

Google Account

Is it possible to filter emails?

No, email filtering is not supported via the phone.

Phone Function


What happens when I execute another application while writing an email?

Your email will automatically be saved as a draft.

Phone Function


Is there a file size limitation for when I want to use MP3 file as ring tone?

There is no file size limitation.

Phone Function

Message Time

My phone does not display the time of receipt for messages older than 24 hrs. How can I change this?

You will only be able to see the times for messages received the same day.

Phone Function


Is it possible to install another navigation application on my phone?

Any application that is available at Play Store™ and is compatible with the hardware can be installed and used.

Phone Function


Is it possible to synchronize my contacts from all my email accounts?

Gmail and MS Exchange server (company email server) contacts can be synchronized.

Phone Function

Wait and Pause

Is it possible to save a contact with Wait and Pause in the numbers?

If you transferred a contact with the W & P functions saved into the number, you will not be able to use those features. You will need to re-save each number.

How to save with Wait and Pause:

1. From the Home screen, tap the Phone icon image.

2. Dial the number, then tap the Menu Key image.

3. Tap Add 2-sec pause or Add wait.

Phone Function


What are the phone’s security functions?

You are able to set the phone to require that an Unlock Pattern be entered before the phone can be accessed or used.

Phone Function



How do I create the Unlock Pattern?

1. From the Home screen, tap and hold the Recent Key image.

2. Tap System settings > Display tab > Lock screen.

3. Tap Select screen lock > Pattern. The first time you do this, a short tutorial about creating an Unlock Pattern will appear.

4. Set up by drawing your pattern once, and once again for confirmation.

     Precautions to take when using the pattern lock.

     It is very important to remember the unlock pattern you set. You will not be able to access your phone if you use an incorrect pattern five times. You have five chances to enter your unlock pattern, PIN or password. If you have used all 5 opportunities, you can try again after 30 seconds. (Or, if you preset the backup PIN, you can use the backup PIN code to unlock the pattern.)

Phone Function



What should I do if I forget the unlock pattern and I didn’t create my Google account on the phone?

If you have forgotten your pattern:

If you logged into your Google account on the phone but failed to enter the correct pattern 5 times, tap the forgot pattern button. You are then required to log in with your Google account to unlock your phone. If you have not created a Google account on the phone or you have forgotten it, you will have to perform a hard reset.

Caution: If you perform a factory reset, all user applications and user data will be deleted. Please remember to backup any important data before performing a factory reset.

Phone Function


Will I know when my memory is full?

Yes, you will receive a notification.

Phone Function

Language Support

Is it possible to change my phone's language?

The phone has multilingual capabilities.

To change the language:

1. From the Home screen, tap and hold the Recent Key image and tap System settings.

2. Tap General tab > Language & input > Language.

3. Tap the desired language.

Phone Function


How do I set up a VPN?

VPN access configuration is different for each company. To configure VPN access from your phone, you must obtain the details from your company’s network administrator.

Phone Function

Screen time out

My screen turns off after only 15 seconds. How can I change the amount of time for the backlight to turn off?

1. From the Home screen, tap and hold the Recent Key image.

2. Tap System settings > Display tab.

3. Tap Screen timeout.

4. Tap the preferred screen backlight timeout time.

Phone Function

Wi-Fi & mobile network

When Wi-Fi and mobile network are both available, which service will my phone use?

When using data, your phone may default to the Wi-Fi connection (if Wi-Fi connectivity on your phone is set to On). However, there will be no notification when your phone switches from one to the other.

To know Wi-Fi data connection is being used, view only Wi-Fi icon at the top of your screen without mobile network.

Phone Function

Home screen

Is it possible to remove an application from the Home screen?

Yes. Just touch and hold the icon until the dustbin icon appears at the top and centre of the screen. Then, without lifting your finger, drag the icon to the trash can.

Phone Function


I downloaded an application and it causes a lot of errors. How do I remove it?

1. From the Home screen, tap and hold the Recent Key image.

2. Tap System settings > General tab > Apps > DOWNLOADED.

3. Tap the application, then tap Uninstall.

Phone Function


Is it possible to charge my phone using a USB data cable without installing the necessary USB driver?

Yes, the phone will be charged by the USB cable regardless of whether the necessary drivers are installed or not.

Phone Function


Can I use music files for my alarm?

Yes. After saving a music file as a ringtone, you can use it as your alarm.

1. Touch and hold a song in a library list. In the menu that opens, tap Set as ringtone > Phone ringtone or Contact ringtone.

2. In the alarm clock setting screen, select the song as a ringtone.

Phone Function


Will my alarm be audible or will it go off if the phone is turned off?

No, this is not supported.

Phone Function


If my ringer volume is set to Off or Vibrate, will I hear my alarm?

Your alarm is programmed to be audible even in these scenarios.

Recovery Solution

Hard Reset (Factory Reset)

How can I perform a factory reset if I can’t access the phone’s setting menu?

If your phone does not restore to its original condition, use a hard reset (factory reset) to initialize it.


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