Help library: Help library: [LG refrigerator freezing] The refrigerator is not cool enough.

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<p class="info-subject">Is the food stored in the freezer thawed slightly? Is the ice cream soft, not hard?</p><p class="info-desc">
Refrigerators absorb heat from the surroundings when ice melts to become water or when water evaporates to become water vapor.<br>
If the cold air created in this way does not circulate evenly throughout the freezer, or if the freezer door is not closed completely and cold air leaks out, the food may be thawed.<br>
In addition, if the temperature of the freezer is set a little too high or if it is not installed in a proper location, you may think that it has poor performance.
</p>
<h2 class="tit">Causes and Symptoms</h2>

<li>The power is off.</li>

<li>The freezer temperature is set too high.</li>

<li>The freezer door is not closed properly.</li>

<li>The place where the refrigerator is installed is not appropriate.</li>

<li>Food is blocking the air vent.</li>

<li>The refrigerator was installed recently.</li>

<li>The cover of the mechanical compartment at the back of the product is dusty and is too close to a wall.</li>
</ul>

<h3 class="sub-tit">Is the power off?</h3>
<p class="info-desc">➔ Check if the light turns on when you open the freezer door.</p><p>
If the freezer light does not turn on, the refrigerator may not be operating properly due to power failure.<br>
Also, if the display window does not turn on when you open and close the refrigerator door, there may be power supply issues, so check it.
</p>
<div class="img-only">
<img alt="Make sure the refrigerator lights up" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=kiLsbyaSpJgKGlICv35Idg&amp;portalId=P1">
</div>

<h3 class="sub-tit">Is the freezer temperature set between 16℃ and 17℃?</h3>
<p class="info-desc">➔ Set the freezer temperature to -22℃ or -24℃.</p><p>
Foods may not freeze solid if the set freezer temperature is too high.<br>
Press the [Freezer] button to set a lower temperature.
</p>
<h3 class="sub-tit">Is the freezer door not closing properly?</h3>
<p class="info-desc">➔ Check the following points and close the freezer door completely.</p><p>
If the freezer door is not closed completely, warm air from the outside may enter, which may result in weak freezing performance.<br>
If the drawers or shelves haven’t been reassembled properly after cleaning the freezer, remove and insert them again correctly.<br>
If you have placed too much food in the compartment, take some of the food out.<br>
If there is a cover on top of the refrigerator, or if you have put a plastic bag in the storage space on the freezer door, remove it as it may get stuck in the freezer door.<br>
If the door gasket becomes sticky due to contaminants, clean it regularly.
</p>
<div class="img-only">
<img alt="Fresh air entering the refrigerator door gap" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=0KicQxZ4STncZ7QsoKfKw&amp;portalId=P1">
</div>

<h3 class="sub-tit">Is the refrigerator installed too close to a wall or sink, or is it in an area where there are extreme temperature changes?</h3>
<p class="info-desc">➔ Refrigerators operate most effectively in places where the temperature is between 5°C and 43℃, so it is recommended to install them indoors where it will be less affected by the ambient temperature.</p><p>
If the refrigerator is too close to a wall, it is difficult for the hot air generated during operation to escape, so it reduces the refrigerator’s capacity to cool and freeze food.<br>
Also, when the temperature is too low in winter, the refrigerator sensor detects that the temperature is low, slowing down the circulation of cold air in the freezer.<br>
If the refrigerator is installed outside, such as on a balcony, or in a place where the temperature fluctuates drastically, it is recommended that it is moved indoors where it will be less affected by the ambient temperature.<br>
If there is electrical appliances, such as a gas stove, near the refrigerator, move the refrigerator away as it may degrade the freezing function.
</p>
<div class="img-only">
<img alt="10cm from the back of the refrigerator" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=buyP3SRFb8Qc8iNmTVFosw&amp;portalId=P1">
</div>

<h3 class="sub-tit">Is the food blocking the air vent in the freezer?</h3>
<p class="info-desc">➔ Organize the food items for proper air circulation.</p><p>
There is an outlet inside the freezer where cold air comes out.<br>
If the shelf is full of food or if food is blocking the cold air outlet, cold air may not be able to circulate properly and the food may not freeze firmly, so rearrange the food.<br>
Foods that melt easily, such as ice cream, or foods that you wish to freeze quickly should be stored in the very back of the freezer, not near the door.
</p>
<div class="img-only">
<img alt="Cold air circulating after cleaning the food inside the refrigerator" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=0ySgyM01vp5EdnuTYxIMQ&amp;portalId=P1">
</div>

<h3 class="sub-tit">Was your refrigerator installed recently? </h3>
<p class="info-desc">➔ It takes time to produce sufficient cold air to reach appropriate freezer temperatures for storing food.</p><p>
Leave your refrigerator to settle for a certain amount of time before storing food.<br>
After plugging in the power cord, the refrigerator starts producing cold air after 1 to 2 hours.<br>
After initial installation, the air in the refrigerator won’t be cold enough. So, leave the refrigerator to settle for a certain amount of time before storing food.<br>
In summer, it may take up to 2 to 3 days until the refrigerator gets cold.
</p>
<h3 class="sub-tit">Is the cover of the mechanical compartment at the back of the product dusty or too close to a wall?</h3>
<p class="info-desc">➔ Keep a proper space to ensure effective air circulation, and keep dust off the cover of the mechanical compartment at the back of the product using a vacuum cleaner.</p><p>If the surroundings of the refrigerator are not well-ventilated or there is a lot of dust in the mechanical compartment at the back of the product, the freezing function may be degraded.</p>
<div class="tip-box">
<strong class="tip-tit">How to remove dust from the mechanical compartment at the back of the product</strong>

<div class="con-view">
1. Disconnect the power cord to prevent accidents.<br>
2. Keep dust off the cover of the mechanical compartment using a vacuum cleaner.
</div>

<div class="tip-box">
<strong class="tip-tit">Warning!</strong>
<p>
Do not separate the back cover (cover of the mechanical compartment).<br>
Doing so may result in an accident and increase the risk of internal gas pipe damage.<br>
Disassembling and cleaning this part should be done by a service technician.
</p></div>

<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p></div>

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[LG refrigerator freezing] The refrigerator is not cool enough.

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