Help library: Help library: [LG ice and water dispenser refrigerator] [built-in side-by-side refrigerator] Water is not coming out of the dispenser/Ice is not being made in the ice maker.

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<div class="content-service-view">
        <p class="info-desc">
            When the water dispenser is not dispensing water or the ice maker is being used for the first time, ice is not being made or it suddenly stops producing ice during use.
        </p>

<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">Check if the water supply valve is locked.</h3>
        <p class="info-desc">➔ Built-in side-by-side refrigerators have their water supply valves locked during installation due to potential water contamination and pipe damage from long-term disuse.</p>        <p>
            When using the product for the first time, the water supply valve must be opened.<br>
            The water supply valve is located inside the sink as shown below.<br>
            The water supply valve should be turned parallel to the connection pipe to provide water to the dispenser and ice maker.<br>
            There are cases where the water supply valve can be locked during the use of the dispenser or ice maker, so check the lock status of the water supply valve first.<br>
(Ex: Installation of water purifier, kitchen interior construction, etc.)<br>
        </p><br>
        
<div class="img-only">
            <img alt="Opening the water supply valve" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=prrqahDKYgPIhYB0mOIWw&amp;portalId=P1">
        </div>

<h3 class="sub-tit">Check the On/Off status of the ice maker.</h3>
        <p class="info-desc">➔ Make sure that the switch of the ice maker is set to On[-].</p>        <p>
            The switch of the ice maker is located on the side of the ice maker, as shown in the picture above.<br>
            The ice maker of the built-In side-by-side refrigerator is shipped with the switch set to [On] by default.
        </p><br>
        
<div class="img-only">
            <img alt="How to turn the ice maker power on and off" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=dJcjoWqmkiRXUwlYrc6hMA&amp;portalId=P1">
        </div>
        
<h3 class="sub-tit">Check if the selected function button is on lock.</h3>
        <p class="info-desc">➔ If pressing the dispenser lever does not dispense water or ice, check if the selected function is on [Lock] status.</p>        <p>
            When the selected function is set to water but the key symbol on the [Lock/Unlock] button is marked as locked, the function will not switch to ice.<br>
            Press the [Lock/Unlock] button for 3 seconds to change it to [Unlock] and set it to the ice function before making ice.
        </p>

<h3 class="sub-tit">Has the ice maker been given enough time to make ice?</h3>
        <p>
            During summer, when there is a high demand for ice, the ice maker may not operate fast enough to keep up with the demand.<br>
            When making ice, lower the temperature setting of the freezer and avoid opening the door as much as possible.
        </p>        
<h3 class="sub-tit">Check whether the ice level arm is functioning properly.</h3>
        <p class="info-desc">➔ The ice maker's ice level arm may stop rotating in the middle of its cycle to check if the ice storage bin is full.</p>        <p>
            Check the position of the ice level arm, and if it is not in the correct position, turn off the ice maker and then turn it back on.<br>
            After turning it off and back on, observe it for the next 24 hours to see if the ice maker operates normally.
        </p><br>
        
<div class="img-only">
            <img alt="Ice level arm image" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=yJSSc8skhBO0p1DHOttXg&amp;portalId=P1">
        </div>

<p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG ice and water dispenser refrigerator] [built-in side-by-side refrigerator] Water is not coming out of the dispenser/Ice is not being made in the ice maker.

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